Summary
Overview
Work History
Education
Skills
Timeline
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Kamirah Jones

Madison,US

Summary

Detail-oriented individual with exceptional communication and data entry skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for consistently taking a proactive approach to identifying and addressing issues. Strong focus on optimizing processes while supporting both the team and customers objectives.

Overview

5
5
years of professional experience

Work History

Childcare Assistant Teacher

Kindercare
12.2023 - Current
  • Energetically engaged students one-on-one, sparking curiosity through interactive projects and fostering individual growth in diverse learning settings
  • Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
  • Developed creative approaches to early childhood education, integrating play-based learning techniques to enhance cognitive and social development
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Implemented engaging hands-on activities that facilitated learning through play, promoting cognitive development among students.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.

Cashier

Kwik Trip
10.2022 - 12.2023
  • Worked flexible schedule and extra shifts to meet business needs.
  • Enhanced customer satisfaction by fostering strong relationships
  • Utilized excellent service skills to address and resolve customer issues
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to a supportive team environment, ensuring smooth operations
  • Coordinated with team members to support store cleanliness and product availability, ensuring a positive shopping atmosphere
  • Aided customers with product inquiries and location requests, enhancing their shopping experience and promoting repeat visits
  • Mentored new team members on service excellence, contributing to improved team performance and customer satisfaction ratings
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Customer Service Representative

Walmart
08.2020 - 10.2022
  • Resolved customer issues with a friendly approach, enhancing satisfaction and retention
  • Explained policies clearly, improving customer understanding and service efficiency
  • Entered customer data accurately into the database, ensuring reliable records and service continuity
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Fostered teamwork among Customer Service Clerks, sharing best practices for efficient query handling and policy explanation
  • Mentored new hires in customer service techniques, accelerating their ability and integration into the Walmart team
  • Initiated cross-department communication channels, enhancing product knowledge, and improving customer issue resolution efficiency
  • Issued receipts and processed refunds, credits, or exchanges.
  • Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
  • Organized efficient service responses by directing visitors and callers to correct personnel.
  • Kept front check out area clean and organized for efficient service.
  • Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Processed various financial transactions such as deposits, withdrawals, loan payments, check cashing, and money orders accurately and efficiently.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Handled confidential and sensitive information for customers.
  • Processed online refunds and package returns efficiently, provided return labels, and used sturdy packaging materials for secure return shipping

Education

Diploma -

Madison Area Technical College
03.2025

High School Diploma -

East High School
06.2022

Skills

  • Problem solving
  • Clear Communication Skills
  • Prioritization and Scheduling
  • Data Entry
  • Organization
  • Client Relations Expertise
  • Cash Management
  • Client Support
  • Quick Adjustment Skills
  • Collaborative Teamwork
  • Customer Engagement Initiatives
  • Dispute Mediation
  • Training Development
  • Classroom management
  • Early childhood education
  • Patience and empathy
  • Relationship building
  • Proficient in Managing Multiple Tasks
  • Engaged Listening Skills
  • Customer service excellence
  • Confidentiality awareness
  • Approachable Demeanor
  • Mail handling

Timeline

Childcare Assistant Teacher

Kindercare
12.2023 - Current

Cashier

Kwik Trip
10.2022 - 12.2023

Customer Service Representative

Walmart
08.2020 - 10.2022

High School Diploma -

East High School

Diploma -

Madison Area Technical College

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Kamirah Jones