Christina Lobulo
Nashville,TN
Summary
Personable professional in hospitality industry with more than 5 years of experience working at high-end resorts. Successful career history providing exceptional service to visitors and clients.
Overview
7
7
years of professional experience
Work History
Front Desk Manager
PlaceMakr
11.2022 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Monitor and evaluate front desk daily activities to ensure a successful operation.
- Establish and review department standards
- Delegate daily operational activities
- Address and respond to guest comments on travel review sites, comment cards or other mediums
- Aggressively and effectively managing the availability and occupancy
- Coach and train front desk agents by setting goals, holding team members accountable, provide feedback and recognition.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Checked guests in out of hotel, made reservations, and processed payments.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Front Desk Supervisor
Hyatt Place Downtown
08.2020 - 11.2022
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Front Desk Manager
Candlewood Suites Hotel
11.2019 - 08.2021
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Kept accounts in balance and ran daily reports to verify totals.
Teller
Fifth Third Bank
06.2017 - 11.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Education
High School Diploma -
Ottawa Hills High School
Grand Rapids, MI06.2015
Skills
- Customer Service
- Check-in and Check-out Procedures
- Problem-solving skills
- Problem-Solving
- Guest Relations
- Customer service expertise
- Conflict Management
- Leadership Qualities
- Hospitality service expertise
- Oral and written communications
- Hospitality services
- Reception expertise
- Listening Skills
- Hospitality Management
- Inventory Oversight
- Time Management
- Staff Supervision
- Daily Reporting
- Shift Scheduling
- Front Desk Supplies Management
- Customer Service Management
- Budgeting and finance
- Delegating Work Assignments
- Quality Assurance
- POS System Operation
- Strategic Planning
Languages
Arabic
Full Professional
Timeline
Front Desk Manager
PlaceMakr
11.2022 - Current
Front Desk Supervisor
Hyatt Place Downtown
08.2020 - 11.2022
Front Desk Manager
Candlewood Suites Hotel
11.2019 - 08.2021
Teller
Fifth Third Bank
06.2017 - 11.2019
High School Diploma -
Ottawa Hills High School