Kamisha Ashiono
Gastonia,NC
Summary
Passionate Counselor committed to helping clients work toward healing and self-sufficiency while emphasizing personal strengths. Honest and disciplined professional with [Number] years of comprehensive experience in residential and outpatient care. Impeccable communicator possessing ethical decision-making abilities.
Overview
25
25
years of professional experience
Work History
Lead Afterschool Counselor
YMCA
Gastonia, NC
11.2023 - Current
- Provide leadership and guidance for a group of 200 participants and 50 staff members.
- Facilitate accurate check-in and check-out for the program participants and keep precise attendance records.
- Support counselors in executing their lesson plans, as an integral part of the daily program, making changes, as they become necessary.
- Implement Character Development Traits in daily activities.
- Development and operation of all aspects of program schedule.
- Manage appropriate behavior with all children and implement the participant’s discipline policy when necessary.
- Supervise and ensure the safety of participants before and after program hours
- Provided academic assistance, group mentoring, and supervision during activities
Caregiver of an Autistic child
03.2023 - Current
- Help child with hygiene-related tasks such as brushing teeth, bathing and grooming
- Implement behavioral skills training to reduce problem behavior
- Administer medication prescribed by Physician
- Work to improve and enhance child's life through effective and compassionate care.
Online Ecommerce
Self employed
Gastonia, NC
03.2023 - 11.2023
- List products by determining on trend desired merchandise that will sell; Create listings by describing products accurately in detail, taking pictures that best showcase the product, determining price based on research for current value and determining best way to move products either by Auctions or BIN (Buy It Now) pricing and negotiating Best Price offers when applicable.
- Addressed questions, returns, or concerns in a timely manner
Customer Service
Modsquad
12.2019 - 03.2023
- Provided customer support through Zendesk ticket system
- Handled refunds, subscriptions cancellations, password resets and newsletter inquiries
- Used macros to update tickets in Zendesk
- Attended to customer satisfaction and maintained metrics of 95% or higher in CSAT ratings.
Caregiver
Self Employed
Syracuse, NY
04.2011 - 12.2019
- Cared for elderly parent
- Prepared meals
- Provided transportation
- Managed finances
Online Moderator
Remote
04.2011 - 12.2019
- Started and moderated Facebook group of over 1,000 people
- Reviewed and approved/disapproved user comments, posts, and messages in accordance with our community standards.
- Responded promptly to user inquiries, complaints, and feedback, while maintaining a positive and professional tone.
- Organized and managed posts, videos, and photographs
- Cultivated and nurtured trusting relationships with users
Homemaker
Self Employed
Syracuse, NY
04.2011 - 12.2019
- Managed an entire household including cleaning, budgeting, caring for children, scheduling and cooking
- Continued education at community college
- Interned at Girls Inc of Central New York.
Relevant Coursework
Student
Syracuse, NY
08.2014 - 08.2017
- Human Services with Diverse Populations
- Chemical Dependencies
- Introduction to Social Work Practice
- Child Growth & Development
- Human Services Theory, Skills and Resources Human Services: Beginning Skills/Competencies
- General Psychology
- Social Problems
Customer Service Representative
POMCO
Syracuse, NY
09.2008 - 04.2011
- Answered calls from members/provider's office regarding inquiries, eligibility, claim status, benefit information, and claim payments and/or denials
- Verified health benefits and coverage associated with different types of health care plans
- Assisted members in understanding how their insurance plans worked and provided necessary feedback regarding coverage and copays
- Identified, researched, and resolved customer issues.
- Answered incoming calls from members and provider’s office
- Processed medical claims.
- Demonstrated the ability to quickly absorb and apply various concepts including but not limited to medical terminology, claim forms and basic coding principles, client benefit plans, claims processing workflows, provider and provider network contracts as well as claims screens and system navigation
- Identified, researched, and resolved customer issues using the RIMS computer system Answered incoming calls from members and provider’s office
Membership Representative
RMSCO
Syracuse, NY
08.2005 - 03.2008
- Entered and processed enrollment applications, ID card requests, HIPPA and COBRA applications
- Handled client and member inquires, complaints, enrollment and benefit questions
- Responded to customer inquiries via phone and e-mail in a timely manner
- Followed up and communicated with specific departments for escalation and resolution of complex problems.
- Processed and ordered benefit ID card requests
Medical Receptionist
CNY Outsourcing
Syracuse, NY
06.2003 - 08.2005
- Performed medical secretary duties including: signing in patients, confirming follow-up appointments, transcribing patient notes, pulling medical records, and verifying insurance coverage
- Maintained patient confidentiality
- Transcribed patient confidentiality to ensure privacy and adhere to HIPPA regulations
- Reported any concerns to charge nurse
Certified Nursing Assistant
Vivian Teal Howard
Syracuse, NY
09.1998 - 06.2003
- Provided daily patient care, including hygiene assistance, serving meals, transport, physical activity, bed positioning, and taking vitals
- Developed relationships with residents by listening to their concerns
- Documented residents’ food intake, outtake, blood pressure, weight, and any issues
- Maintained patient confidentiality to ensure privacy and adhere to HIPPA regulations
Education
A.S. - Human Services
Onondaga Community College
05.2018
Associate of Occupational Studies - Administrative Assistant
Bryant & Stratton College
05.2003
Certified Nursing Assistant
Skills
- Human Services with Diverse Populations
- Communication skills
- Problem Solving
- Child Growth & Development
- Team Player
- Computer Skills
- Attention to detail
- Time management
References
References available upon request.
Timeline
Lead Afterschool Counselor
YMCA
11.2023 - Current
Online Ecommerce
Self employed
03.2023 - 11.2023
Caregiver of an Autistic child
03.2023 - Current
Customer Service
Modsquad
12.2019 - 03.2023
Relevant Coursework
Student
08.2014 - 08.2017
Caregiver
Self Employed
04.2011 - 12.2019
Online Moderator
Remote
04.2011 - 12.2019
Homemaker
Self Employed
04.2011 - 12.2019
Customer Service Representative
POMCO
09.2008 - 04.2011
Membership Representative
RMSCO
08.2005 - 03.2008
Medical Receptionist
CNY Outsourcing
06.2003 - 08.2005
Certified Nursing Assistant
Vivian Teal Howard
09.1998 - 06.2003
A.S. - Human Services
Onondaga Community College
Associate of Occupational Studies - Administrative Assistant
Bryant & Stratton College
Certified Nursing Assistant