Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

KAMISHA CARTER

Summary

An organized and motivated individual with several years of experience in Membership and a few as a Financial Specialist that strives in helping the company achieve and maintain successful goals. As a Financial Specialists I support financial management of customer work requests and reviews reports for accuracy. Leverages budget tools to collect financial data, manage funds, calculate profitability and track required metrics to perform accurate forecasting and modeling.

Overview

24
24
years of professional experience

Work History

Financial Specialist III - 40 Hours

Arkansas Blue Cross Blue Shield - USAM, Health Advantage
Little Rock, AR
06.2022 - Current
  • Precisely record financial data from multiple groups, incorporating payment amounts, division numbers, and invoice numbers into the digital platform.
  • Ensure accurate entry of payment information from multiple groups into the system
  • Successfully retrieve and save a variety of reports
  • Manage daily dollar amounts by creating and maintaining a balanced excel spreadsheet.
  • Facilitates timely communication by sending monthly email reminders to group representatives with their account details and auto draft date.
  • Maintains data integrity by verifying and adjusting paid thru dates on groups' daily, as well as reassigning records to appropriate queues or completing their closure.
  • Document discrepancies by either verifying and closing or identifying and placing in the hold queue.

Membership Specialist I, II, III - 40 Hours

Arkansas Blue Cross Blue Shield - USAM, Health Advantage
Little Rock, AR
03.2015 - 06.2022
  • Expertly oversaw the management of new and existing member records by accurately processing membership updates, terminations, demographic modifications, and divisional transfers.
  • Verified electronically received information and utilized various systems at ABCBS
  • Utilized multiple communication channels such as Skype, Microsoft Teams, Outlook, telephone, and other systems to effectively liaise with personnel across different departments for acquiring details regarding groups and members.
  • Facilitated the processing of Certificate of Creditable Coverage (COCC) letters and ID cards, guaranteeing prompt mail-out.
  • Implemented and oversaw the organization of both new and existing groups
  • Processed monthly billing and reconciled groups
  • Assembled and distributed packets to USAM members and group administrators
  • Updated and inputted Coordination of Benefits (COB-other insurance) for USAM members.

Membership Processor I, II, III - 40 Hours

Arkansas Blue Cross Blue Shield - Blue Advantage, USAM
Little Rock, AR
12.2006 - 03.2015
  • Successfully handled the maintenance and management of member memberships by accurately processing additions, demographic information updates, division transfers, terminations for various groups.
  • Established strong lines of communication with both internal and external contacts by utilizing diverse channels including phone calls, emails, faxes, and the company’s internal system.
  • Established effective communication with customer service and group representatives regarding members' coverage.
  • Processed and dispatched member coverage-related materials including ID cards and schedule of benefits
  • Managed the timely dispatch of Certificate of Creditable (COCC) letters through efficient ordering and mailing processes
  • Continuously maintained a high level of performance, consistently meeting or exceeding internal and external standards on a weekly basis.

Detention Clerk II, I/Administrative Assistant - 40 Hours

Pulaski County Regional/Juvenile Detention
Little Rock, AR
05.2000 - 09.2006
  • Efficiently managed incoming calls on a multi-line phone system, ensuring proper routing
  • Executed tasks related to operating the door panel
  • Provided support and information to individuals seeking guidance on inmates and juveniles
  • Maintained records of inmates and juveniles, ensuring proper documentation
  • Ensured accurate logging, storage, and retrieval of inmates' as well as juveniles' personal belongings.
  • Managed the processing of inmates and juveniles at the time of intake as well as release
  • Ensured accurate and timely submission of employee timesheets for payroll
  • Maintained accurate financial records by processing timely updates to both accounts payable and receivable.
  • Enhanced workplace productivity by delivering secretarial and office management assistance, fostering cooperative interactions.
  • Oversaw the scheduling of psychological and drug testing for job applicants
  • Efficiently managed the creation and maintenance of employee files.

Education

Business: Office Technology of Applied Science -

Pulaski Technical College
North Little Rock, AR
05.2005

Skills

  • 10 Key
  • Account and Precision
  • Account Reconciliation
  • Billing
  • Cash Flow Management
  • Copy Machine
  • Customer Communication
  • Customer Service
  • Data Entry
  • Fax Machine
  • Financial Services
  • Financial Auditing
  • Invoice Processing
  • Microsoft Office
  • Payment Processing
  • Skype
  • Telephone Operator
  • Typing
  • Zoom

References

References available upon request.

Timeline

Financial Specialist III - 40 Hours

Arkansas Blue Cross Blue Shield - USAM, Health Advantage
06.2022 - Current

Membership Specialist I, II, III - 40 Hours

Arkansas Blue Cross Blue Shield - USAM, Health Advantage
03.2015 - 06.2022

Membership Processor I, II, III - 40 Hours

Arkansas Blue Cross Blue Shield - Blue Advantage, USAM
12.2006 - 03.2015

Detention Clerk II, I/Administrative Assistant - 40 Hours

Pulaski County Regional/Juvenile Detention
05.2000 - 09.2006

Business: Office Technology of Applied Science -

Pulaski Technical College

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