Kamisha Chery
Jacksonville,FL
Summary
Dedicated and seasoned Veteran with a business-oriented background and a strong history of leading high-performance teams to consistently meet or exceed objectives. Highly committed tactical team builder experienced in training, leadership, and team development, as well as providing assistance with professional and business needs. Known for making decisive decisions and achieving success through effective administrative support and oversight, ensuring efficient operations.
Overview
8
8
years of professional experience
Work History
Assistant Business Office Manager
The Grove
09.2023 - 06.2024
- Created organizational systems to support accurate record keeping, efficient financial transactions and prompt complaint resolution.
- Implemented process improvements on procedures for filing, data entry, and record keeping throughout the organization.
- Immediately recorded all telephone and in-person visits on appropriate reports.
- Complied with federal, state and company policies, procedures and regulations.
- Ensured that all proper and legal documents were received, current, accurately verified and entered into the computer from new vendors, prior to payment being processed.
- Supervised day-to-day tasks of assigned personnel ensuring deadlines were met.
- Prepared and maintained accurate records of tenant communication, lease agreements, and payment history for streamlined operations.
- Coordinated with legal counsel to resolve tenant disputes.
Associate Client Advocate
Mission House, Inc.
02.2022 - 08.2023
- Responsible for maintaining complete and accurate client records/telephone and front desk reception.
- Provided support, information, and delivery of meals, clothing, supplies, and access to shower services to new visitors and enrolled clients.
- Worked with clients directly to encourage and support program and service utilization by reviewing guidelines and availability of services within each program and building trust with clients to utilize services needed to gain employment, housing, or needed case management services for legal documents or support.
- Assisted in schedule appointments relating to Clinic or other resources.
- Understood and demonstrated their own role in facility safety plans and Maintain and manage Feeding North Florida reports and shower lists for clients during program hours.
- Utilized Client Track Homeless Management Information System (HMIS) to enter client data.
- Participated in conferences, workshops, special projects and staff meetings, as assigned.
- Assisted with development of personalized recovery plans for clients, addressing individual needs and goals.
Bilingual Customer Care Agent
Aspen Dental Care
09.2020 - 02.2022
- Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
- Assisted customers with Haitian Creole-language inquiries in a timely and professional manner.
- Contacted patients to collect information and communicate disposition of case, documenting interactions regarding eligibility, verification of benefits and claims payment status.
- Met customer service objectives by providing superior customer service to Haitian Creole speaking customers.
- Documented customer service policies, scripts and procedures in Haitian Creole.
- Supported Dental office administrative tasks such as answering phone calls, scheduling appointments, and handling insurance inquiries when needed.
- Maintained up-to-date knowledge of products and Dental services to effectively assist customers with their needs.
- Streamlined appointment scheduling process for better time management and increased overall productivity.
- Built rapport with clients, resulting in increased customer loyalty and positive feedback.
Dental Technician/Receptionist
United States Air Force
07.2016 - 03.2020
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatments.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Maintained calendar and scheduled new appointments based on provider availability.
- Scheduled cleanings and dental appointments for patients using Army/Air Force Dental Care System.
- Took bite wing, periapical, panoramic and X-rays and prepared for dentists to review.
- Gathered medical information, dental health history and vitals from patients.
- Prepared patients for dental procedures and treatment by greeting warmly, explaining procedure details, making patient comfortable prior to procedure.
- Attended weekly meetings, training sessions, and retreats to share best practices and receive feedback from other staff members.
- Stressed the importance of teamwork in the office, ensuring that all administrative staff members were encouraged to use their full potential.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Participated in community events representing the U.S. military while educating the community on the importance of oral health.
Education
A.S/ B.S Nutrition and Dietetics -
University of North Florida
Jackssonville, Florida12.2026
Diploma -
Boynton Beach Community High School
Boynton Beach, FL05.2014
Skills
- Leadership: Proven ability to lead and motivate, as well additionally able to instruct and offer guidance to diverse teams to achieve organizational goals
- Records Management: Experience with importing data from multiple sources including word processing software, electronic software and maintained filing systems and alphabetized files
- Strong Communication: Prepared to communicate using interpersonal skills resulting in exceptional rapport with people Proven success in initiating, promoting and maintaining strong interpersonal relations Able to deal courteously, professionally, and tactfully with the general public in a variety of circumstances
- Haitian Creole Translation: Capable of resolving language-related issues with clients/patients
- Office Administration: Experienced generating reports and spreadsheets Moreover, assisting with administrative tasks and providing general office support
- Scheduling Appointments: Knowledgeable in maintaining and updating all computerized patient/client appointment schedules on a regular basis
Conflict Resolution: Skilled in mediating and resolving conflicts to maintain a productive
work environment
- Organization skills: Adequate in understanding the importance of structure and productivity in the workplace while being skilled in multitasking and prioritizing work tasks to better meet business needs
Additional Information
Citizenship: United States
Veterans Preference: Yes
Languages
Haitian Creole
Native or Bilingual
Timeline
Assistant Business Office Manager
The Grove
09.2023 - 06.2024
Associate Client Advocate
Mission House, Inc.
02.2022 - 08.2023
Bilingual Customer Care Agent
Aspen Dental Care
09.2020 - 02.2022
Dental Technician/Receptionist
United States Air Force
07.2016 - 03.2020
A.S/ B.S Nutrition and Dietetics -
University of North Florida
Diploma -
Boynton Beach Community High School
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