KAMISHA COHENS
Harker Heights,TX
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
16
16
years of professional experience
Work History
Billing Analyst
MULTI-FAMILY UTILITY COMPANY
San Diego, California
08.2023 - Current
- Support Account Specialist; answering questions regarding billing, reporting, vendor invoices
- Meet billing timeframes
- Prebill delivery within the guidelines of target date
- Troubleshooting and Escalated issues resolution
- Adhere to SOPs
- Adapt to change; benefiting of internal and external client
- Which enhances company and team.
- Reconciled bank statements with general ledger entries related to billing functions.
- Conducted testing of software and systems to ensure quality and reliability.
- Participated in root cause analysis investigations when necessary.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Educator
CARROLLTON FARMERS BRANCH ISD
Carrollton, Texas
11.2018 - 09.2022
- Develop and issue educational content including notes, tests, and assignments
- Supervise classes to ensure all students are learning in a safe and productive environment.
Military Billing Analyst
MINOL USA
Addison, Texas
01.2017 - 07.2017
- Utility Allowance Analysis Military and Air Force Billing
- Average Baseline Calculations for allocation
- Quality control reports and Pre Bill reporting
- Detailed Billing reports for internal and external clients
- Summary reports, Comprehensive billing, Rebates.
Data Reconciliation Analyst
BRINKS INC.
Coppell, Texas
03.2016 - 07.2016
- Reconciled the data between the Master Data and field line of business systems
- Investigated and analyzed data issues, identified the root cause, and recommended control improvements
- Functioned as liaison between department and branches
- Assisted Brink’s departments and personnel with transaction history and reports
- Distributed and reviewed work for accuracy
- Traveled Nationwide up to 20%.
Business Analyst
VCE GROUP
Richardson, Texas
12.2014 - 07.2015
- Developed and maintained business oportunities, business cases and forecasting tools for Vblock, services organizations
- Interacted with cross-functional team and senior management to incorporate business specific requirements into tactical strategic objectives
- Prepared quarterly business review and provided recommendations and initiatives for organizational review
- Implemented productivity improvement opportunities and enable new services capabilities.
Contract Specialist I/Lead
KBM GROUP
Richardson, Texas
11.2013 - 11.2014
- Performed finance transactions including verifying, posting, recording revenue recognition, and reconciliation
- Led a team of three employees: in addition to leading additional staff through accounting software conversion
- Researched, tracked, and resolved accounting discrepancies
- Performed accounting and contract functions to support VP of Accounting & Controller
- Verified discrepancies and resolved client billing issues
- Generated financial statements and reports for end-of-month reconciliation
- Provided input to IT teams for analysis for design, construction, and testing
- Managed and validated all client contracts, amendments, and non-disclosure agreements
- Reported and managed royalties related to revenue
- Prepared audit and reported variances
- Verification of credit references for clients; for credit line assignment and approval.
Customer Issues Agent II/Lead
TXUE (TEXAS UTILITY ENERGY)
Irving, Texas
12.2008 - 09.2013
- Implemented company, legal and regulatory guidelines in response to customer needs
- Functioned as Subject Matter Expert (SME) for transaction related questions or issues, for a group of eight employees
- Executed account corrections with re-bills, adjustments and clearing of billing transactions and/or billing failures
- Resolved customer billing disputes, in addition to filing formal disputes with TDU (Transmission Distribution Utility Company
- Evaluated time frames and submitted marketrak for IGL (Inadvertent Gain and Losses) and rescission
- Consistently provided quality interactions with customers
- Aimed to provide high quality customer service
- Analyzed content within the CRM and ISU (front & back end in SAP) to adapt to changing customer requirements, invoicing, budget billing, collective invoicing, billing reversals and adjustments, payment plans
- Provided quick and timely resolution to restore Business Partner’s service due to a LOIE (Lights Out In Error) issues
- Monitored the status of EDI transactions to ensure successful completion
- Worked with complicated LOIE IRs requiring extensive fixes, backdated MVI transactions and IGLs
- Monitored and assessed day-to-day related issues to ensure business practices, policies and procedures were executed in an effectively
- Remedied escalated customer complaints as delegated by the office of the CEO
- Negotiated complaint resolution with regulatory agencies (e.g., Public Utility Commission)
- Participated in the development of business processes/procedures and quality standards that were used to identify strengths and/or deficiencies in product/delivery service levels
- Assist in the development of user acceptance test plans and participate in the execution
- Troubleshot collections issues, daily operational tracking related to billing and associated controls to verify data integrity and eliminate billing errors, including investigation and resolution of any variances
- Analyzed and report customer claims and their outcomes
- Worked with claims adjusters to settle customer disputes
- Identified, recorded, and reported corrective action issues to the appropriate business partners
- Resolved sensitive and critical customer account issues in TXU system with ease.
Customer Issues Agent I
TXUE (TEXAS UTILITY ENERGY)
Irving, Texas
- Managed the communication process from the company to customers regarding billing and service issues
- Resolved sensitive and critical customer account issues to exceed client expectations
- Executed account corrections with re-bills, adjustments and clearing of billing transactions and/or billing failures
- Performed special projects as requested
- Notified upper management of project status
- Researched and reconciled utility invoices for internal and external customers
- Collaborated closely with clients to maintain communication and quality customer relations
- Asked effective questions and gathered information to determine source of problems and customer needs
- Performed analysis, diagnosis, and resolution, and recommended corrective solutions as needed
- Consistently utilized excellent listening, probing and analytical skills to identify customer technical issues for one-call resolution.
Issues Management Representative
TXUE (TEXAS UTILITY ENERGY)
Irving, Texas
- Diagnosed inquisitions and managed the resolution process, closed communication gaps with clients
- Effectively resolved escalated customer account issues
- Executed account corrections with re-bills, adjustments, and clearing billing failures
- Resolved customer billing disputes; filed formal disputes with TDSP (Transmission Distribution Utility System)
- Researched utility invoices for internal and external customers
- Processed small business account invoices and analyzed billing issues; provided reconciliation findings to update invoices
- Collaborated closely with clients to develop and enhance the customer relationship process.
Education
B.S. Business Management -
University of Phoenix
Skills
- Windows XP
- Brinks Proprietary Software
- SAP
- IS_U
- CRM & FDR
- MS Word
- Outlook
- Excel PivotTables
- Power Point
- Salesforce
- SharePoint
Timeline
Billing Analyst
MULTI-FAMILY UTILITY COMPANY
08.2023 - Current
Educator
CARROLLTON FARMERS BRANCH ISD
11.2018 - 09.2022
Military Billing Analyst
MINOL USA
01.2017 - 07.2017
Data Reconciliation Analyst
BRINKS INC.
03.2016 - 07.2016
Business Analyst
VCE GROUP
12.2014 - 07.2015
Contract Specialist I/Lead
KBM GROUP
11.2013 - 11.2014
Customer Issues Agent II/Lead
TXUE (TEXAS UTILITY ENERGY)
12.2008 - 09.2013
Customer Issues Agent I
TXUE (TEXAS UTILITY ENERGY)
Issues Management Representative
TXUE (TEXAS UTILITY ENERGY)
B.S. Business Management -
University of Phoenix
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