Kamisha Doe
Virtual Administrative Assistant
Lauderdale Lakes,FL
Summary
Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 10 years of experience providing quality administrative support to clients.
Overview
8
8
years of professional experience
Work History
Virtual Administrative Assistant
Madbossladi Trucking LLC
Lauderdale Lakes, United States
04.2020 - Current
- Completed administrative tasks by performing business correspondence, transcription, and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
- Conferred with customers by telephone, chat, text message, or email to provide information about Madbossladi Trucking.
- Executed travel arrangements by researching and booking flights and accommodations.
- Analyzed and compiled data to prepare comprehensive reports for management.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Engagement Specialist
AbleTo
Lauderdale Lakes, FL
06.2021 - 09.2021
- Answered 800 inbound calls, assessed needs, and offered qualified support to clients.
- Updated client's information in order to provide the assigned therapist with detailed notes of a client's current ailments and needs.
- Applied administrative knowledge and courtesy to explain procedures and services to clients.
- Facilitated communication between clients and various therapists by scheduling an appointment for a therapist to contact the client.
Virtual Customer Service Representative
New Dimensions LLC
Lauderdale Lakes, United States
01.2015 - 02.2020
- Answered multi-line phone system, routed calls, delivered messages to staff, and greeted visitors.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies, and performance standards.
Education
Bachelor of Arts - Criminal Justice Major Minored in Business Admin
LSU Paul M. Hebert Law Center
Baton Rouge, LA05.2000
Skills
- Confidentiality and Data Protection
- User Experience
- Client Meetings
- Maintenance Requirements
- Document and File Management
- Advanced Excel Spreadsheet Functions
- Computers and Technology
- Administrative Management
- Ease with Computers and Technology
- PowerPoint Presentations
- Strong Organizational Skills
- Multitasking and Time Management
- External Communications
- Interoffice Correspondence
- Office Supplies and Inventory
- Meeting Documentation
- Procedures Scheduling
- Greeting Visitors
- Office Organization
- Customer Inquiries
- Data Management
- Wire Transfer
- Data Integrity
- Project Management
- Schedule Preparation
- Issue Research
- Payment Collection
- Email Management
- Travel Planning
- Postage Meter
- Workflow Processes
- Microsoft Office
- Workflow Optimization
- Status Updates
- Social Media Platforms
- Multi-Line Telephone Systems
- Administrative Procedures
- Records Administration
- Marketing Initiatives
- Blog Posts
- Customer Care
- Document Quality
- Information Updates
- Transcribe Letters
- Administer Payroll
- Office Equipment Operation
- Printing Materials
- Issue Response and Resolution
- Remote Conferencing
- Employee Communications
- Employee Performance Evaluations
- Customer Support Needs Assessment
- HIPAA Guidelines
- Set Appointments
- Organize Files
- Social Media Updating
- Website Updating
- Customer Relations and Communications
- Travel Coordination
- Project Schedule Coordination
- Hotel Accommodations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is not only for what we do that we are held responsible, but also for what we do not do.
Molère
Timeline
Engagement Specialist
AbleTo
06.2021 - 09.2021
Virtual Administrative Assistant
Madbossladi Trucking LLC
04.2020 - Current
Virtual Customer Service Representative
New Dimensions LLC
01.2015 - 02.2020
Bachelor of Arts - Criminal Justice Major Minored in Business Admin
LSU Paul M. Hebert Law Center
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