Kamisha Robinson

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Increased client satisfaction through diligent follow-up and personalized support.

• Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
• Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
• Resolved customer service issues using company processes and policies and provided updates to customers.

Escalated issues to proper supervisors when standard processes were not effective.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.