Summary
Overview
Work History
Education
Skills
Timeline
Generic

KAMISHA D. PARKS

BAKERSFIELD,CA

Summary

I would like to obtain a position that utilizes and further develops each of my skills and will allow me the opportunity to advance within the company.

Overview

21
21
years of professional experience

Work History

Telephone Operator

Dignity Health
Bakersfield, CA
01.2016 - Current
  • Perform duties in compliance with all licensing agencies
  • Responsible for all incoming calls\ transfers and outgoing calls for the hospital with use of PBX switchboard and using our multi phone line systems
  • Direct calls and inquiries throughout the facility of 426 beds, numerous offices and departments
  • Create/arrange daily On-Call schedules for Doctor’s, Surgeons, Tech’s etc
  • Make adjustments to On-Call schedules as needed to make sure the hospital has proper coverage
  • Work with the House Supervisor by calling and paging emergency teams as needed on a case by case basis
  • Search and identify the location of patients with the current census inquiry computer system
  • Also assist security with dispatching officers to units and locations for any type of issues.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department or business.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Collected and verified telephone numbers, addresses and proper spelling of names.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Provided relay service for hearing-impaired users.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Managed telephone switchboard of Number personnel and routed internal and external calls to provide quick connection.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Searched relevant directories to find contacts, business addresses, and Type information for customers and employees.
  • Received incoming calls and paged individuals and departments over PA system.
  • Managed Number-line switchboard system for busy Type of business.
  • Monitored automated systems for placing collect calls and intervened for callers needing assistance.

Financial Aid Representative

Xerox Business Services, LLC
Bakersfield, CA
09.2010 - 12.2015
  • Accepted incoming calls through switchboard to assist students that attend Universities with any aspects of financial aid
  • Provided counseling and information regarding the guidelines of government financial aid
  • Conducts in-depth reviews of student’s financial circumstances, current provisions, and future aims
  • Analyzed information and prepared plans best suited for individual client requirements
  • Build and maintain a client basis, keeping the current client up-to-date and recruiting new clients on an ongoing basis.
  • Provided financial aid counseling to enrolled and prospective students.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Designed financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
  • Counseled students and parents about financial aid options and program details.
  • Helped individuals complete physical and electronic paperwork such as FAFSA.
  • Communicated with prospective students to illustrate available financial aid opportunities within Area of study.
  • Processed federal financial aid verifications per Area of certification guidelines.
  • Monitored financial aid award notices through Software.
  • Processed unique financial aid profiles for undergrad and post-grad applications.
  • Interviewed clients by telephone or in-person to gather financial information.
  • Produced budget tools, educational support and referrals for clients.

Financial Aid Representative

ACS Xerox
Bakersfield, CA
09.2008 - 04.2009
  • Phone calls, effectively maintained client records, and provided reasonable assurance and validity that the client's profile and information was free from error
  • Monitored clients records were kept accurately confidential and clients paid loan arrangements on time
  • Prepared, analyzed, and verified financial documents, updated client information, and made corrections when necessary.
  • Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
  • Accepted and processed account payments.
  • Counseled students and parents about financial aid options and program details.
  • Helped individuals complete physical and electronic paperwork such as FAFSA.
  • Processed federal financial aid verifications per Area of certification guidelines.
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
  • Received and submitted customer payments to further reduce open account balances.
  • Interviewed clients by telephone or in-person to gather financial information.
  • Calculated clients' available monthly income to meet debt obligations.
  • Produced budget tools, educational support and referrals for clients.

Receptionist Clerk

Modern Laboratory Services
Bakersfield, CA
01.2007 - 02.2008
  • Operated office machines such as scanners, facsimile machines, voice mail systems, and personal computers
  • Answered telephones, directed calls, and took messages
  • Maintained and updated filing, inventory, mailing, and database systems either manually or using a computer
  • Communicated with clients, employees, and answered questions
  • Opened, sorted incoming mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Oversaw inventory materials monitoring, requisitions and supply re-stocking.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Scheduled and confirmed appointments and meetings for senior management team.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Received and routed business correspondence to correct departments and staff members.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Answered and quickly redirected large volume of calls on central system.

Cashier

Target
Bakersfield, CA
07.2006 - 01.2007
  • Responsible for taking money in the form of cash, check, or credit card from patrons in exchange for food or services
  • Scans items, provides change, balances drawer, and processes card transactions
  • Completed sales transactions, scanned guest purchases, responsibly handled all cash, check, credit and debit transactions using a cash register
  • Assisted guests with finding items as needed.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Greeted over Number patients per day.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

In-Home Supportive Services Provider

Kern Supportive Services
Bakersfield, CA
03.2004 - 04.2005
  • Effectively monitored therapy activities assigned for patients needs and capabilities
  • Observed and recorded patients’ progress, attitudes, and behavior
  • Kept track of behavior reward programs based on the behavior of the client
  • Assisted with creating behavior modification programs suited for clients’specific behavior issues
  • Communicated and collaborated with other healthcare professionals involved with the care of the patient
  • Maintained and promoted a positive attitude toward clients and their treatment programs
  • Instructed, or assisted in instructing, patients’ and families in home programs, basic living skills, or the care and use of adaptive equipment
  • Implemented or assisted occupational therapists with implementing treatment programs to help the clients function independently
  • Evaluated the daily skills or capacities of physically, developmentally, or emotionally disabled clients.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with daily living activities, running errands and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled daily and weekly care hours for client caseload.
  • Provided staff coaching, mentoring and consultation to enhance performance and professional development.

Education

Vocational School Certificate - Medical Assisting

Maric College
08.2005

High School Diploma - Studies

Southern California Independent Educational Studie
2004

Skills

  • HIGHLIGHTS OF QUALIFICATION
  • Dependable and hardworking;
  • Working effectively to tight, rolling deadlines with minimum supervision
  • Effective as member of a team or working independently
  • Computer Applications- MS Word, Excel, PowerPoint, Outlook
  • 14 years of excellent customer service experience
  • Highly adaptable and learn quickly
  • Able to function independently in a range of settings
  • Highly productive with excellent communication skills
  • Managing change effectively
  • SKILLS & ABILITIES
  • Ability in writing reports
  • Working with patients who have complex needs
  • Able to develop a strong and consistent working relationship with other staff members
  • Data and records management skills
  • Experience working with patients who have learning disabilities, mental health and
  • Physical health disabilities
  • Able to motivate others toward achieving goals
  • Ability to be culturally sensitive and appropriate
  • Excellent Interpersonal skills with ability to influence others in a positive manner

Timeline

Telephone Operator

Dignity Health
01.2016 - Current

Financial Aid Representative

Xerox Business Services, LLC
09.2010 - 12.2015

Financial Aid Representative

ACS Xerox
09.2008 - 04.2009

Receptionist Clerk

Modern Laboratory Services
01.2007 - 02.2008

Cashier

Target
07.2006 - 01.2007

In-Home Supportive Services Provider

Kern Supportive Services
03.2004 - 04.2005

Vocational School Certificate - Medical Assisting

Maric College

High School Diploma - Studies

Southern California Independent Educational Studie

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