Kamitra M. Barton
Riverdale,Georgia
Summary
Seeking a position that offers professional growth opportunities and a diverse range of experiences to advance my career.
Overview
17
17
years of professional experience
Work History
Independent Contractor
Instacart Shoppers
09.2017 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Customer Service Representative
LogistiCare
07.2018 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Supervisor
Alaska Airlines / Menzies Aviation
11.2016 - 07.2018
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Lead Dispatcher
US Postal Service/ Delta Air Lines
01.2016 - 08.2016
- Data entry, general office duties, team briefings
- Documenting the arrival, sorting and distribution of U.S
- Postal mail
- Creating manifests to ensure proper delivery of sorted mail to appropriate locations, verifies mail in conveyances against manifests to ensure accurate count/ weight/ destination
Customer Service Agent
Spirit Airlines
08.2011 - 10.2015
- Manage gate operations and flight close-outs
- Organize safe loading and unloading of customers on and off the aircraft
- Maintaining paperwork, keeping logs, dispatching information to pilots
- Assigning seats and issuing boarding passes
- Works closely with ramp personnel ensuring all weight and balance requirements are being met
- Ensures FAA, TSA, and Airport regulations are being met
- Performs other duties as required
Customer Service Agent
Frontier Airlines
01.2009 - 05.2010
- Provide passenger assistance at the ticket counter and gate areas by issuing tickets, checking luggage and assigning seats
- Creates new reservations and/ or modifies existing reservations
- Ensures FAA, TSA and Airport regulations are being met
- Facilitates the boarding process, implements standard procedures during oversold flights and denied boarding situations
- Solicits volunteers, re-accommodate passengers on available flights
- Performs other related duties as required
Customer Service Agent/ Ramp Agent
Midwest Airlines
01.2008 - 04.2009
- Responsible for performing ticket counter and gate duties related to passenger services
- Including determining space availability, confirming reservations, issuing tickets, passenger check-in, Baggage Service, and responding to passenger inquiries
- Gate functions include; boarding passengers in a safe but timely manner, ensures all flight data is accurate and up to date
- Ramp duties include baggage handling, loading and unloading of aircraft, parking aircraft, servicing the lavatory and water
Education
Diploma - General
Benjamin E. Mays High School
Atlanta, Georgia05.1996
Skills
- Client Relationship Building
- Workload Management
- Deadline Adherence
- Safety Compliance
References
References are available on request.
Timeline
Customer Service Representative
LogistiCare
07.2018 - 06.2019
Independent Contractor
Instacart Shoppers
09.2017 - Current
Customer Service Supervisor
Alaska Airlines / Menzies Aviation
11.2016 - 07.2018
Lead Dispatcher
US Postal Service/ Delta Air Lines
01.2016 - 08.2016
Customer Service Agent
Spirit Airlines
08.2011 - 10.2015
Customer Service Agent
Frontier Airlines
01.2009 - 05.2010
Customer Service Agent/ Ramp Agent
Midwest Airlines
01.2008 - 04.2009
Diploma - General
Benjamin E. Mays High School
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