Hi, I’m
Kamiyah Ritchie
Dothan,USA
Summary
Customer Service Representative eager to bring a year of diverse experience to the forefront, combining expertise in Microsoft Office, sales, and communication. With a proven ability to adapt and excel in dynamic environments-from nurturing young minds at a daycare to ensuring guest satisfaction at a hotel-this candidate stands ready to leverage their skills in teamwork, problem-solving, and leadership. Passionate about driving positive outcomes and dedicated to meeting customer needs with enthusiasm and dedication.
Overview
3
years of professional experience
Work History
Williams Sonoma Inc
Customer Service Representative
04.2024 - 05.2024
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Analyzed and developed service goals for in-bound call center.
- Enhanced customer satisfaction by implementing efficient call center operations strategies.
- Managed high-volume call center operations, ensuring timely assistance to consumers.
Hilton Home2 Suites
Front Desk Clerk
01.2022 - 01.2022
Job overview
- Managed efficient check-in process, ensuring guest satisfaction
- Handled financial transactions, ensuring accurate billing
- Addressed customer concerns promptly, enhancing customer experience
- Demonstrated problem-solving skills in resolving customer issues
- Contributed to positive hotel reputation through excellent customer service.
Walmart
Seasonal Sales Associate
01.2022 - 01.2022
Job overview
- Efficiently stocked and organized merchandise, ensuring correct placement
- Collaborated with team members to accurately label items, enhancing customer experience
- Demonstrated problem-solving skills in managing inventory and maintaining store aesthetics
- Contributed to a positive shopping environment through meticulous organization and teamwork
- Impacted store operations by ensuring product availability and accurate labeling.
3Little Miracles Child Care
Daycare Worker/Teacher
01.2021 - 01.2022
Job overview
- Implemented comprehensive learning plans, enhancing children's cognitive development
- Ensured nutritional needs of children were met, promoting their physical well-being
- Supervised outdoor activities, fostering physical fitness and social skills
- Maintained transparent communication with parents, strengthening trust and collaboration
- Managed hygiene routines, ensuring a clean and safe environment for children.
Education
Strayer University-Virginia
Bachelor of Business Administration Hospitality and Tourism Management
04.2024
Skills
- Front Desk (Expert)
- Guest Services (Expert)
- Teaching
- Cleaning Experience
- Communication Skills (Expert)
- Night Audit
- Organizational Skills (Expert)
- Teamwork
- Learning technology (Expert)
- Customer service (Experienced)
- Hotel experience
- Typing (Expert)
- Computer skills (Expert)
- Financial Transactions
- Activity Planning
- Computer (Expert)
- Languages
- English (Expert)
- Childcare
- Microsoft Word (Expert)
- Toddler Care
- Retail Sales (Experienced)
Age
23
Personal Information
- Nationality: American
- Driving License: Alabama
Timeline
Customer Service Representative
Williams Sonoma Inc
04.2024 - 05.2024
Front Desk Clerk
Hilton Home2 Suites
01.2022 - 01.2022
Seasonal Sales Associate
Walmart
01.2022 - 01.2022
Daycare Worker/Teacher
3Little Miracles Child Care
01.2021 - 01.2022
Strayer University-Virginia
Bachelor of Business Administration Hospitality and Tourism Management
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