Kammaria Langston
Cypress,TX
Summary
To obtain a challenging position in customer service that will allow us to gain experience working with a diverse and challenging population of stakeholders. Dedicate myself to a administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 8 years of relevant work experience to the team.
Overview
14
14
years of professional experience
Work History
Patient Access Representative
MD Anderson Cancer Center
03.2015 - Current
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Onboarding new staff on hospital processes and procedures.
- Coordinated patient's care by facilitating caregiver access to medical home providers and resources to meet patient needs.
- Breast PAR: March 2015-June 2021
- GI/Colorectal PAR: June 2021-February 2022
- Beta Service Line Start Up Initiative
- DI PAR: February 2022-Present
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Transcribe Diagnostic Orders
Patient Access Lead
Muskegon Family Care
05.2012 - 03.2015
- Supervised team of twenty-nine (29) patient access employees
- Resolve customer complaints or answer customers' questions
- Instruct employees in job duties and company policies or arrange for training to be provided
- Trained new staff on hospital processes and procedures.
- Over see day to day clerical operations and activities
- Worked in highly-secured and confidential work environment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Stock - Team Leader
Wal-Mart
11.2009 - 02.2012
- Assign employees to specific duties
- Direct and supervise employees engaged in re-stock, display, and unpacking merchandise
- Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors
- Compare merchandise invoices to items actually received to ensure that shipments are correct
- Requisition merchandise from supplier based on available space; merchandise on hand, customer demand, or advertised specials
- Enforce safety, health, and security rules.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Worked with team to identify areas of improvement and devised solutions based on findings
- Built strong relationships with customers through positive attitude and attentive response
Education
Diploma - Early Childhood Education
Muskegon Senior High School
Muskegon, MI05.2006
Some College (No Degree) -
Eastern Michigan University
Ypsilanti, MISkills
- Conflict Resolution Skills
- Team Leader Experience
- Retail Operations Experience
- Excellent Communication Skills in Spoken and Written English
- Team Player
- Self -Motivated
- Great Organizational Skills Epic Training
- Multi-Line Telephone Systems
- EPIC Certified
- Dependable
- Organized
- Time Management
Timeline
Patient Access Representative
MD Anderson Cancer Center
03.2015 - Current
Patient Access Lead
Muskegon Family Care
05.2012 - 03.2015
Stock - Team Leader
Wal-Mart
11.2009 - 02.2012
Diploma - Early Childhood Education
Muskegon Senior High School
Some College (No Degree) -
Eastern Michigan University
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