Ana Sanchez
Houston
Summary
Dynamic medical professional with extensive experience at Oncology Consultants, excelling in appointment scheduling and insurance verification. Proven ability to enhance patient satisfaction through effective communication and conflict resolution. Proficient in MS Office Suite and electronic medical records, ensuring efficient operations and high-quality patient care. Bilingual support enhances service delivery.
Overview
18
18
years of professional experience
Work History
Front Desk Assistant/Medical Assistant
Oncology Consultants
Cypress
06.2023 - Current
- Schedule and coordinate appointments, manage check-ins/check-outs, and handle payments and deposits.
- Dispense medications, sign off on labs, and order supplies to maintain smooth operations.
- Provide bilingual translation support to enhance patient care and communication.
- Collected vitals and updated patients chart as needed.
- Handle phone inquiries and direct calls to the appropriate staff.
- Performed tasks such as scanning documents and maintaining correct medical records.
- Provided a warm welcome and verify patients’ insurance.
Front Desk Specialist/Medical Assistant
Houston ENT
Houston
11.2020 - 06.2023
- Scheduled appointments and handled insurance verifications and authorizations for various plans.
- Maintained medical records and provided billing and administrative support.
- Processed copays and coinsurance.
- Ensured patient satisfaction through efficient service and follow-ups.
- Handle phone inquiries and direct calls to the appropriate staff.
Medical Receptionist
OakBend Medical Group
06.2020 - 11.2020
- Scheduled appointments, managed insurance verifications, and supported billing processes.
- Maintained accurate medical records and ensured quality control in administrative tasks.
- Delivered excellent customer service to foster positive patient relationships.
- Handle phone inquiries and direct calls to the appropriate staff.
Front Office Coordinator/Medical Assistant
FB Surgical Associates
01.2010 - 05.2020
- Directed scheduling, insurance verification, and patient record management.
- Assisted with vitals collection and coordinated imaging orders for timely patient care.
- Provided consistent, high-quality service to improve patient satisfaction.
Medical Assistant
Memorial Bone and Joint
Houston
01.2009 - 01.2010
- Collected vitals, maintained medical records, and ensured accurate appointment scheduling.
- Improved authorization approvals, increasing patient satisfaction and practice efficiency.
- Supported clinical operations and assisted in patient care delivery.
Medical Assistant
Prompt Care Medicals
Houston
06.2007 - 01.2009
- Captured patient vitals, scheduled appointments, and transitioned records to an electronic system.
- Maintained accurate documentation to enhance patient care and compliance.
- Assisted physicians in delivering patient-focused care.
Education
Certificate - Medical Assistant
Everest Institute
05.2007
High School Diploma -
Spring Woods High School
05.2006
Skills
- MS Office Suite 365
- Word
- Excel
- PowerPoint
- Outlook
- Advantix
- Medinformatix
- NextGen
- Phreesia
- Onco EMR
- Appointment scheduling
- Medical record management
- Patient communication
- Bilingual translation
- Conflict resolution
- Payment verification
- Insurance verification
Summary Of Qualifications
Certified Medical Assistant (NHA), HIPAA Certified, Electronic Health Record (EHR) Management, Authorization/Pre-certification, Bilingual in English and Spanish, Exceptional communication skills, Outstanding customer service, Patient-centered care, Resourceful problem solver, Thrives under pressure in collaborative team settings
Timeline
Front Desk Assistant/Medical Assistant
Oncology Consultants
06.2023 - Current
Front Desk Specialist/Medical Assistant
Houston ENT
11.2020 - 06.2023
Medical Receptionist
OakBend Medical Group
06.2020 - 11.2020
Front Office Coordinator/Medical Assistant
FB Surgical Associates
01.2010 - 05.2020
Medical Assistant
Memorial Bone and Joint
01.2009 - 01.2010
Medical Assistant
Prompt Care Medicals
06.2007 - 01.2009
Certificate - Medical Assistant
Everest Institute
High School Diploma -
Spring Woods High School
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