Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Kammarra Mitchell

Florence,SC

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Humana
09.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.

Case Manager

Platinum Community Care
07.2023 - 09.2024
  • - Screened potential clients for program enrollment and conducted initial intake assessments
  • - Developed and implemented Independent Living Plans (ILP) in collaboration with other social service providers
  • - Tracked and monitored participant progress through weekly one-on-one sessions, mentoring, and counseling
  • - Maintained confidential client records and collaborated with external agencies to ensure comprehensive service delivery
  • - Conducted referrals for employment opportunities and support services to foster client self-sufficiency
  • - Utilized Microsoft Office Suite and data entry tools for accurate case record management

Customer Service Representative

Walmart
07.2023 - 12.2023
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Habilitation Specialist

Quality Services for Autism Community
06.2021 - 08.2023
  • - Assisted clients with Activities of Daily Living (ADLs), medication management, hygiene, and meal preparation
  • - Accompanied clients to medical appointments and monitored blood sugar levels
  • - Provided supervision and rehabilitation for diverse adolescent females
  • - Supported ISP teams in creating client goals and maintaining compliance with NYS financial guidelines
  • - Facilitated residential orientations, articulated program policies, and ensured progress in person-centered plans (PCPs)
  • - Trained in SCIP-R techniques for crisis intervention and de-escalation
  • - Maintained detailed records using Excel and ensured accurate documentation of ADLs and ISP goals

Direct Support Professional

Constructive Partnerships Unlimited
12.2020 - 11.2022
  • - Assisted clients with daily tasks, including meal preparation, housekeeping, and running errands
  • - Promoted client independence by encouraging self-help activities and life skills development
  • - Maintained medical and behavioral records while ensuring client safety and advocating for their needs
  • - Provided transportation to social outings, medical appointments, and other activities
  • - Leveraged Epic HER system for tracking medical and behavioral records

Dietary Aide

The Pavilion at Queens for Rehabilitation & Nursing
03.2020 - 07.2020
  • - Assisted in preparing and serving meals to residents in accordance with dietary guidelines and preferences
  • - Ensured the cleanliness and organization of food preparation areas and equipment
  • - Delivered meals to residents and monitored their dietary needs and restrictions
  • - Maintained accurate records of food inventory and communicated shortages to management
  • - Followed strict health and safety protocols to ensure compliance with facility and state regulations

Education

High School Diploma - undefined

Queens Academy High School
01.2013

Skills

  • - Client Advocacy & Support
  • - Case Management & Service Coordination
  • - Individualized Support Plans (ISP)
  • - Behavior Management & Crisis Intervention (SCIP-R Certified)
  • - Activities of Daily Living (ADL) Support
  • - Documentation & Compliance (Medical, Behavioral, and Financial)
  • - Training & Mentoring
  • - Data Entry & Records

Certification

  • - First Aid & CPR Certified
  • - SCIP-R Certified

Timeline

Customer Service Representative

Humana
09.2024 - Current

Customer Service Representative

Walmart
07.2023 - 12.2023

Case Manager

Platinum Community Care
07.2023 - 09.2024

Habilitation Specialist

Quality Services for Autism Community
06.2021 - 08.2023

Direct Support Professional

Constructive Partnerships Unlimited
12.2020 - 11.2022

Dietary Aide

The Pavilion at Queens for Rehabilitation & Nursing
03.2020 - 07.2020

High School Diploma - undefined

Queens Academy High School

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Kammarra Mitchell