Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KAMONIE MCDOWELL

Oklahoma City,OK

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Highly organized and efficient, with years of experience in several different areas. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Rideshare Driver

Spark & Uber Eats
08.2020 - Current
  • Shopping in store for customer orders (Using funds provided by the company).
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Managed customer inquiries and complaints in polite and professional manner.


Medical Referral Specialist

BDC Medical PLLC, Oklahoma Pain Treatment
03.2019 - 07.2020
  • Filled role as a referral specialist and medical assistant for doctor.
  • Collected and verified completeness of intake and enrollment screening packets for facility.
  • Verified insurance benefits and eligibility for spine inj. procedures before referring clients.
  • Notified and reminded clients of appointments.
  • Entered patient data using EHR software to document referrals and results.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Received and routed laboratory results to correct clinical staff members.
  • Prepared patients prescriptions for doctor to sign and approve.
  • Completed marketing to obtain new patients

Technical Support Specialist

Sprint Call Center
06.2017 - 03.2019
  • Established a relationship with the customer to provide ultimate customer satisfaction.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Documented support interactions for future reference.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Recorded and maintained relevant notes for each client and work order.
  • Walked individuals through basic troubleshooting tasks.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Negotiated payment arrangements with customers to establish timely receipt of payments.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Accountant

Accord Intrest LLC
05.2015 - 06.2017
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking and, budgeting, donating, and cash, and banking reconciliations.
  • Partnered with auditors to track errors and add contributions to maintain accuracy.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.
  • Coded expenses and investments in Microsoft Excel, as well as posting monies to the correct account ledger.
  • Executed move-in and move-out inspection of residents, and recording any damage cost, and mailing of final account ledgers to past residents.
  • Completed eviction process, including attending court proceedings.
  • Collected and reported monthly expense variances and explanations.
  • Submitted and obtained license renewals for property.

Store Manager

Gymboree
05.2014 - 04.2015
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Education

High School Diploma - High School Diploma

Millwood High School
Oklahoma City, OK
05.2014

Associates Degree - Business

Oklahoma City Community College
Oklahoma City, OK
12.2021

Skills

  • Excellent problem solver Resourceful and reliable worker, Close attention to detail and a multi-tasker
  • Office support (phones, faxing, filing, data entry)
  • Excellent verbal communication
  • Filing and data archiving
  • Credit management
  • Accounts receivable
  • Accounts payable
  • Exceptional Microsoft Excel , powerpoint, windows, outlook skills
  • Quick learner
  • Customer Satisfaction
  • Leadership
  • Exceptional work ethic

Certification

  • Licensed Esthetician of 3 years

Timeline

Rideshare Driver

Spark & Uber Eats
08.2020 - Current

Medical Referral Specialist

BDC Medical PLLC, Oklahoma Pain Treatment
03.2019 - 07.2020

Technical Support Specialist

Sprint Call Center
06.2017 - 03.2019

Accountant

Accord Intrest LLC
05.2015 - 06.2017

Store Manager

Gymboree
05.2014 - 04.2015

High School Diploma - High School Diploma

Millwood High School

Associates Degree - Business

Oklahoma City Community College

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KAMONIE MCDOWELL