Kamora Johnson
Philadelphia,PA
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Philadelphia
08.2024 - 12.2024
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Patrolled crowds during events to preserve order and promote security.
- Monitored surveillance cameras and responded to suspicious activity.
- Provided friendly and professional assistance to employees, visitors and customers.
- Provided escorts for visitors as needed throughout the facility.
Customer Service Representative
Remote
Philadelphia
02.2024 - 12.2024
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided accurate information about products and services to customers.
Manager
Wing stop
Philadelphia
04.2024 - 11.2024
- Implemented quality control measures to uphold company standards.
- Assigned work and monitored performance of project personnel.
- Analyzed business performance data and forecasted business results for upper management.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Provided leadership during times of organizational change or crisis situations.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Cashier
Chick-fil-A
Philadelphia
03.2023 - 10.2024
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Answered customer questions and provided store information.
- Answered phone calls to assist customers with questions and orders.
- Performed other duties as assigned by management.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted and balanced cashier drawers.
- Resolved customer complaints professionally in accordance with company policy.
- Maintained current knowledge of store promotions to highlight sales to customers.
Package Handler
UPS
Philadelphia
10.2023 - 02.2024
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Provided customer service by answering queries regarding package status and delivery.
- Assisted in loading delivery trucks with prepared packages.
- Labeled parcels accurately according to company guidelines.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Managed time efficiently to meet or exceed productivity targets.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Followed company policies and procedures for secure package handling.
Education
High School Diploma -
Benjamin Franklin
Philadelphia, PA06-2024
Skills
- Investigation documentation
- Electronic surveillance
- Stationary surveillance
- Personnel screening
- Identification verification
- Visitor tracking
- High level of integrity
- Premises patrol
- Customer relations
- Sales support
- Business development
- Client service
- Business growth and retention
- Client services
- Paperwork processing
- Client relationship building
- Customer support
- Technical troubleshooting
Timeline
Security Officer
Allied Universal Security Services
08.2024 - 12.2024
Manager
Wing stop
04.2024 - 11.2024
Customer Service Representative
Remote
02.2024 - 12.2024
Package Handler
UPS
10.2023 - 02.2024
Cashier
Chick-fil-A
03.2023 - 10.2024
High School Diploma -
Benjamin Franklin