Ka'Mora Mingleton
Milford Mill,MD
Summary
Dynamic and detail-oriented professional with exceptional customer service skills honed at Maryland Live Casino. Proven ability to enhance guest experiences through effective upselling and strong communication. Adept at multitasking in high-pressure environments, ensuring satisfaction while maintaining a polished appearance. Proficient in POS system operations, contributing to efficient service delivery.
Knowledgeable aspiring esthetician with solid foundation in esthetic practices and techniques. Demonstrated ability to perform facials, waxing, and skincare treatments, enhancing client satisfaction and skin health. Proven skills in client consultation and recommending personalized skincare regimens.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
5
5
years of professional experience
Work History
Fine Dining Server
Maryland Live Casino
05.2023 - Current
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
Student Esthetician
The Temple Paul Mitchell
09.2024 - 03.2025
- Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
- Demonstrated proficiency in waxing services, providing smooth results while minimizing discomfort for clients.
- Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
- Expanded knowledge of advanced treatment options such as chemical peels, microdermabrasion, and LED light therapy.
- Demonstrated exceptional time management skills by consistently completing treatments within the allotted timeframe without compromising client experience.
Dental Assistant/Receptionist
Dr. Bruce Yuille
12.2022 - 05.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Front Desk Receptionist
Petsmart
01.2020 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Developed strong working relationships with team members, fostering a positive work environment.
Education
Bachelor Of Business - Business Management
University of Maryland, Baltimore County
Baltimore, MDEsthetician - Certification
The Temple Paul Mitchell School
Annapolis, MD03.2025
Skills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Upselling
Timeline
Student Esthetician
The Temple Paul Mitchell
09.2024 - 03.2025
Fine Dining Server
Maryland Live Casino
05.2023 - Current
Dental Assistant/Receptionist
Dr. Bruce Yuille
12.2022 - 05.2023
Front Desk Receptionist
Petsmart
01.2020 - 05.2021
Bachelor Of Business - Business Management
University of Maryland, Baltimore County
Esthetician - Certification
The Temple Paul Mitchell School
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