Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamora Platt

Charlotte,NC

Summary

Knowledgeable and dedicated customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.

Overview

18
18
years of professional experience

Work History

Customer Service Specialist

Assurant
11.2018 - Current
  • Build and maintain internal and external relationships to meet the needs of company clients.
  • Promote a safe environment that is conducive to learning agency roles, policies, and responsibilities.
  • Collect customer feedback and make process changes to exceed customer satisfaction goals.
  • Comply with company policies and procedures by encouraging a positive and effective work environment among all employees.
  • Reinforce established quality control standards and follow procedures for optimal customer interactions.

Assistant Manager

Cato Fashion
09.2015 - 05.2017
  • Performed store opening and closing duties.
  • Assisted in employee staffing and scheduling, and effectively supervised associates.
  • Accounted for store cash deposits and safe counts.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Substitute Teacher

Kelly Services Agency
10.2007 - 01.2017
  • Prepared learning assignments for students.
  • Utilized classroom management skills through training & effectively demonstrated discipline strategies.
  • Implemented new guided practices for all subjects taught in a conducive environment.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.

Office Receptionist

Fast Tax Services
12.2008 - 06.2010
  • Implemented and created new innovative ways to construct office excel and management systems to simplify tasks for associates.
  • Solved customer problems in a timely manner.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.

Education

Master's Degree - Public Administration

Purdue Global University
Indianapolis, IN
03.2020

Bachelor of Science - Business Administration

Coker College
Hartsville, SC
05.2015

Skills

  • Client support
  • Strong verbal and written communication
  • Customer support management
  • Client interaction proficiency

Timeline

Customer Service Specialist

Assurant
11.2018 - Current

Assistant Manager

Cato Fashion
09.2015 - 05.2017

Office Receptionist

Fast Tax Services
12.2008 - 06.2010

Substitute Teacher

Kelly Services Agency
10.2007 - 01.2017

Bachelor of Science - Business Administration

Coker College

Master's Degree - Public Administration

Purdue Global University

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Kamora Platt