Summary
Overview
Work History
Education
Skills
Certification
-
Timeline
Generic

Kamore Ivey

Knoxville,GA

Summary

Friendly and reliable while offering unmatched customer service and workplace focus. Committed, hardworking and dedicated to providing exceptional service to clients. Skilled at selling products and delivery of beauty services. Energetic professional with excellent skill and technique. Dedicated to resolving issues, answering customer questions. Creative problem-solver and dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Applebee's Grill + Bar
Macon, GEORGIA
10.2022 - 03.2023
  • Greeted guests and provided menus.
  • Explained menu options to guests, offered suggestions and took customers orders accurately and in a timely manner for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Stayed informed about daily specials, new menu items, promotions and recommended specials to increase profits
  • Provided exceptional service to high volume of daily customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Cashier

Home Depot
Macon, GA
06.2021 - 08.2022
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases and locate items
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Built and maintained productive relationships with employees.

Customer Service Representative

Affordable Home Solutions
Warner Robins, GA
12.2020 - 05.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Answered average of 400 to 600 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Helped customers with getting them into an new home and helped them fix there credit by transferring them over to credit union like lexington law.
  • Sent them houses for sale in there area with houses in there budget.

Education

Masters in Cosmetology -

Central Georgia Technical College
06-2023

Skills

  • Upbeat and Positive Personality
  • Building Customer Trust and Loyalty
  • Calm and Professional Under Pressure
  • Cleanliness and Sanitation
  • Workspace Organization
  • Tool, Equipment, and Surface Sanitizing
  • Active Listening and Good Communication Skills
  • Social Media Marketing
  • Creativity and Originality
  • Advanced Styling Techniques
  • Lamination, Tinting and Waxing
  • Eyebrow Shaping and Facial Hair Removal
  • Appointment Scheduling
  • Selling and Upselling
  • Beauty Treatment Recommendation
  • Product and Service Explanations
  • Following by Company Guidelines

Certification

  • Georgia State Board of Cosmetology and Barbers Masters Cosmetologist License

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Social Media Marketing

December 2021 - 2024 currently 

  • Working with brands like Shein, Victoria Secret and Fashion Nova as a brand ambassador creating content such as videos, blogs, and articles highlighting the company's offerings. Introduced sales, promotions and other brand initiatives to gain customer loyalty while using attention-grabbing techniques on social meda to boost the promotional success of myself and the company. Increased sales and my affiliate orders by encouraging customers to purchase the newest latest trends and styles and even attended brand trips, brand events, conferences, and other marketing events as a representative of the company and lastly engaging with customers through social media platforms to create a sense of community around the brand.

Timeline

Server

Applebee's Grill + Bar
10.2022 - 03.2023

Cashier

Home Depot
06.2021 - 08.2022

Customer Service Representative

Affordable Home Solutions
12.2020 - 05.2021

Masters in Cosmetology -

Central Georgia Technical College

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Kamore Ivey