Kampbell Quill
Frederick,Maryland
Summary
Talented Barista Manager adept in customer service, staff management and inventory control. Experienced in brewing techniques and production performance. Highly skilled at creating customer-friendly environment and increasing customer loyalty. Meticulous Front Desk Agent with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.
Overview
6
6
years of professional experience
Work History
Hotel Front Desk Supervisor
Vail Resorts Inc
11.2023 - Current
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
- Trained new front desk staff members, improving overall team performance and knowledge.
- Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
- Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
Front Desk Agent
Vail Resorts Inc
03.2023 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Used internal software to process reservations, check-ins and check-outs.
Barista Shift Lead
Starbucks
11.2018 - 01.2022
- Memorized ingredients and recipes for wide variety specialty drinks.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays. Often working solo while still maintaining efficiency
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Education
High School Diploma -
Governor Thomas Johnson High School
Frederick, MD05.2020
Skills
- Store Opening and Closing
- Customer Loyalty
- Credit Card Transaction Processing
- Customer Service
- Worker Training
- Local Arts and Culture
- Guest Satisfaction
- Transportation Information
- Safety and Security Procedures
- Operational Efficiency
- Time Management
Timeline
Hotel Front Desk Supervisor
Vail Resorts Inc
11.2023 - Current
Front Desk Agent
Vail Resorts Inc
03.2023 - Current
Barista Shift Lead
Starbucks
11.2018 - 01.2022
High School Diploma -
Governor Thomas Johnson High School
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