KAMRAN BHATTI
Summary
Dedicated EUC and Virtualization Specialist with over 7 years of experience in implementing and supporting solutions, particularly with Citrix technologies. Proven track record in delivering end-to-end support across various sectors, including healthcare, finance, telecom, and IT. Expertise encompasses Citrix XenApp, XenDesktop, and PVS, ensuring alignment with the latest industry standards. Committed to enhancing client operations through innovative virtualization strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
System Administrator
U.S. Food and Drug Administration
Rockville
04.2023 - Current
- Participated in setting up Microsoft SCCM in both production and staging settings.
- Created and maintained Operating System Deployment (OSD) Task Sequences in SCCM for Windows 10/11.
- Created, updated, deployed, troubleshot, and removed objects in the SCCM environment based on provided guidelines.
- Managed Active Directory GPOs, users, and group OUs, and service accounts on multiple domains.
- Worked on SCCM deployment and packaging in a large-scale, global environment.
- Involved in troubleshooting SCCM client issues.
- Create and manage the virtual machines used in the SCCM test and production environment.
- Involved in resolving high-severity incidents in SCCM and identifying software patches.
- Configuring applications and packages for deployment to a global environment.
- Responsible for packaging and creating SCCM automated applications using PowerShell scripting.
- Ran Microsoft-scheduled updates for all certain workstations, laptops, and servers.
- Responsible for all SCCM upgrades, patches, and documentation.
- Analyzed SCCM log files and the current enterprise configurations.
- Maintain disaster recovery capability and procedures for the SCCM environment.
Citrix Administrator
Accelera Solutions
Fairfax
12.2021 - 03.2023
- Designing and deploying Citrix XenApp/XenDesktop 7.15 LTSR environments
- Managing and maintaining the Citrix infrastructure
- Administrating Citrix virtual applications and desktops
- Troubleshooting any Citrix related issues
- Configuring and optimizing Citrix policies and profiles
- Monitoring Citrix performance for capacity planning
- Ensuring high availability of Citrix services
- Providing technical support and training to end users
- Administrating knowledge of NetScaler V 12.1
Citrix Engineer
C.H. Robinson
Eden Prairie
04.2019 - 11.2021
- Responsible for administering and supporting 15000+ users with 20+ applications using persistent machines.
- Day to Day Troubleshooting. Assisting Users with issue relating to Citrix and Windows.
- Analyzed client's environment, existing infrastructure and proposed a solution
- Deployed different farms for different verticals according to the business requirements.
- Assessed the possible scope for virtualization and planned the virtualization.
- Configured provisioning server farm.
- Deployed DDC and provisioning services, as well as deployed VDI.
- Configured golden image for Windows 10 and optimized vDisks.
- Created User accounts and groups in Active Directory.
- Configured printers on Citrix servers.
- Configured Citrix policies and configured load evaluator
- Provide on call support on weekends.
CITRIX ENGINEER/VMWare
Planned Parenthood
San Jose
06.2018 - 03.2019
- Involved in upgrading Citrix XenDesktop 7.6 to 7.15 LTSR infrastructure
- Daily monitoring the infrastructure using Citrix Director, SolarWind
- Identify and analyze problems and errors.
- Create problem management record and prepare weekly reports.
- Represent Citrix team for the RCA and coordinating with Project Environment Managers to find the solution.
- Administer and troubleshooting current Citrix environment (XenApp 7.6, XenDesktop 7.6)
- Knowledge of VMware Vsphere ESX server administration
- Performing changes in the current environment as per standard change management process and coordinating the same with the onsite counterparts.
- End to end support for NetScaler ADC Version 11.
- Plan for improvement activities within project.
CITRIX ENGINEER /VMWARE
FEMA
Bluemount
10.2017 - 05.2018
- Build and configure end to end infrastructure required for POC.
- Setup monitoring infrastructure required to monitor VDI and application performance.
- Incorporate user requirements into demo environment.
- Perform application compatibility check and prepare application migration report.
- Application virtualization using Microsoft App-V and VMware ThinApp.
- Prepare POC end results and closure report.
- Documenting the standard operational process for support groups.
- Attending and resolving escalated issues.
- Installation, troubleshooting & performance issues related to VM.
- Provide on call support over the weekends.
CITRIX ENGINEER /VMWARE
Mercy Health
St. Louis
01.2017 - 09.2017
- Responsible in building Citrix XenApp 7.6 and upgraded to 7.7, 7.8, 7.9,7.13 Infrastructure.
- Experience in customizing Receiver for web in Citrix.
- Hands on experience on working with monitoring tools like Citrix Director, SolarWind, NMAS.
- Installation, troubleshooting & performance issues related to virtual machines.
- Configuring Citrix policies, Citrix Profile management and Folder redirections.
- Planning HA and DR for XenApp and XenDesktop environments.
- Deploying Delivery controllers and provisioning services, deploying VDI.
- Configuring and managing golden image for windows7/10 and Windows server 2012r2 and optimizing VDisks.
- Analyzing the application candidates for Citrix environment.
- Documenting the standard operational process for support groups.
- Documenting play books for help desk.
- Configured Load Balancing for PVS, StoreFront, and Delivery controllers. Citrix Director using NetScaler.
- Attending and resolving escalated issues.
- Consolidating physical servers to virtual infrastructure.
- Installation, troubleshooting & performance issues related to VM.
- Making templates for different servers as per business requirements.
- Updating /Managing Master Images in both MCS and PVS Environments.
- Monitoring ESX hosts and resolving critical alerts reported.
- Installing windows server 2008/2012 R2 for different roles and patch management.
- Deploying GPO for user and computer objects.
- Post installation configurations.
- Creating host records on DNS for websites.
Education
Bachelor’s Degree - information systems and Cyber Security
ITT TECHNICAL INSTITUTE
Troy, MI09.2015
Skills
- Citrix XenDesktop
- Citrix XenApp
- Citrix PVS
- Citrix XenServer
- Citrix NetScaler
- SCCM (System Center Configuration Manager)
- Windows Server
- Microsoft Active Directory
- Microsoft Office 365
- VMware vSphere
Certification
Citrix Certified Associate - Virtualization (CCA-V) 7.6
References
Available upon request.
Timeline
System Administrator
U.S. Food and Drug Administration
04.2023 - Current
Citrix Administrator
Accelera Solutions
12.2021 - 03.2023
Citrix Engineer
C.H. Robinson
04.2019 - 11.2021
CITRIX ENGINEER/VMWare
Planned Parenthood
06.2018 - 03.2019
CITRIX ENGINEER /VMWARE
FEMA
10.2017 - 05.2018
CITRIX ENGINEER /VMWARE
Mercy Health
01.2017 - 09.2017
Bachelor’s Degree - information systems and Cyber Security
ITT TECHNICAL INSTITUTE
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