Kamran Bunyatov
Woodland Hills,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Truck Driver
The Millennium Group
02.2023 - 12.2023
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Improved on-time delivery rates by effectively planning and executing efficient driving routes.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
Customer Service Representative
A Royal Moving & Storage
10.2019 - 11.2022
- Promptly responded to inquiries and requests from prospective customers.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - International Business
Santa Monica College
Santa Monica, CA06.2018
Skills
- CB Radio Communication
- Vehicle Inspection
- Logistics Coordination
- Inclement weather driving
- Product and service solutions
- LiveChat Messaging
- Professional telephone demeanor
- Appointment Scheduling
- Problem Resolution
- Credit adjustments
- Product Knowledge
- MS Office
Languages
English
Full Professional
Russian
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Truck Driver
The Millennium Group
02.2023 - 12.2023
Customer Service Representative
A Royal Moving & Storage
10.2019 - 11.2022
Bachelor of Science - International Business
Santa Monica College
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