KAMRAN CHOUDHARY
Spring Hill,TN
Summary
Highly skilled and experienced IT professional with over 13.5 years of expertise in the industry.
Excelled in various roles and projects including QA Manager, Onsite Coordinator, Project Manager, Delivery, and Scrum Master.
Extensive experience in quality assurance, project management, project delivery, collaboration, and coordination.
Successfully conducted manual testing of software, web and desktop applications, mobile and website testing, database testing, API testing, and automation testing.
As a project manager, closely monitor project progress, resolve issues, coordinate with clients/business stakeholders, and ensure timely delivery.
Led a global QA team as a QA manager in establishing test strategy, processes, and practices for both manual and automation testing.
Effectively led scrum teams as a Scrum Master in utilizing Agile methodology and scrum practices. Actively participated in CMMI level III certification. Proven skills in black box, white box, and grey box testing techniques.
Strong background in writing and implementing test cases, developing testing plans, and identifying use cases. Fully versed in the complete software development life cycle (SDLC).
Recognized for accurately identifying and documenting complex software problems and their causes.
Adept at designing test plans and procedures while also training and mentoring newer colleagues. Demonstrated expertise in product design and actively participates in design reviews to provide early input on functional requirements and potential issues.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Software Quality Assurance Manager
CitiusTech Inc
11.2014 - Current
- Manage multiple teams and ensure that there is no critical or high defect leakage in production
- Document Project management plan for project
- Ensure project deliverable are delivered on time
- Co-ordinate with cross functional teams, release team, embedded engineer and integrated applications team like liaison
- Involve in budgeting, hiring, resource movement and appraisal process
- Collaborate with PMO and other parties involved to understand the release timeliness and provide inputs and support release
- Collaborate with third party vendors for integration of app and to discuss data flow architecture
- During release ensure that all the issues highlighted are worked upon as soon as possible to release the environment
- Release environment for Product owner once the smoke test gets passed in production
- Create dashboards to get a better view of must fix, critical, high, medium and low defects
- Co-ordinate between PO, BA and Tester during UAT
- Assisted in planning, designing business processes, analyzing and documenting business requirements, processes and communicating details to internal team
- Work closely with DaVita Product Owners and Business Analyst to understand the overall business objectives, functional requirements
- Provide Requirement overview, facilitate brainstorming and walkthrough sessions to the Developers and the Offshore QA team
- Create Test Plan, Test Strategy including automation strategy and Test Approach for Quality assurance deliverables
- Identify and set up QA tools like JIRA, Confluence, HP ALM (OCTANE), DB Visualizer, Google Spanner, Postman, and Cassandra
- Ensure quality of the application through Implementation of UI, Web Service, and Database Test
- Identify Test scenarios according to the functional requirements, technical specification and the Use cases
- Approve code in Bitbucket, Create and approve manifest in BODE, run scripts on Jenkins and exposure on GitHub
- Maintenance of the existing Automation Suite for catering to changes introduced by new Feature Development
- Discuss about the challenges and process improvements with the QA leadership on Client Side
- Perform Test data setup request for Test environments
- Identify Risks and Mitigation plan
- Handling Patient data securely by following PHI guidelines during test execution
- Perform smoke test whenever a new build is received
- Perform Web application-based testing which includes functional, integration, regression, data-driven and GUI testing
- Using Postman tool for API testing, spanner for data base testing
- Executing automation scripts on several platforms like Chrome, Firefox and Internet Explorer
- Verify if the Kafka topic messages are posted appropriately while performing integration testing
- Run automation suite through Jenkins
- Verify failures and send reports daily to clients
- Perform Accessibility Testing to ensure that the application is usable by people with disabilities like hearing, color blindness
- Perform API Testing using postman and ensure the response is proper as per requirements
- Ensure when POST method is used data is entered in the system
- While performing testing on UI if error occurs, use developer tool and add details of API that is failing with Request payload and response
- Timely Execution of Automated Regression Test suite for performing regression testing in-order to ensure that no new defects are introduced post adding new features to the application
- Performing database testing using Cassandra, DB Visualizer, and Microsoft SQL Server Management Studio
- Preparing SQL Queries to verify data is stored in correct table on action upon UI and gets updated accordingly
- Executing Database automation-SQL Query suite to verify that data movement is occurring successfully from Source tables to Target tables
- Demonstrate the solution to the customers, capture feedback and ensure that feedback is prioritized and actioned upon
- Provide demos to client on each milestone of the project and always ensure that the feedback is implemented on priority
- Share Execution report along with Analysis of Failures and Defects details
- Actively following up with Developers and get an ETA (Estimated Time of Arrival) for the defect fixes
- Performing defect retesting and update the defect status accordingly
- Identifying Risks and mitigation for defects and delay in deliverables
- Maintaining automation progress tracker
- Providing Client and the Development team with detailed reports on quality metrics which determines the product quality and release readiness
- Creating a daily report containing Goals and Tasks for the Sprint, Impediments, Deliverables
- Attending Weekly Dashboard meeting & sharing dashboard report to the Client
- Providing post release production support
- Ensuring required number of resources are available like skilled internal resources, software’s and technology to fulfill the client requirements
- Conduct briefing about status of project and next steps and listening team issues
- Inspecting project on daily basis and monitor the project status
- Develops detailed work breakdown schedules, project estimates, and resource plans
- Discussing impediments, risk, solutions and mitigation plan with team members and clients
- Promoted change, process, and best practices to both the business and technical team members, providing training
- Ensuring that before any changes intent of change is discussed
- Participate in reviews, inspections, requirement gathering and provide reports to client in each phase of software development
- Scheduling sprint retrospection and discussing with team, what went well, best practices, Areas of improvements with examples
- Create sign-off document highlighting risk if any, open & deferred defects and status of testing that helps in Go/No-Go of release.
Consultant
Capgemini
09.2013 - 11.2014
- Responsible for understanding requirement documents and ask queries to client and Transfer the knowledge(KT) to team members
- Writing Test Scripts and High-level scenarios also involved in test planning, Test case mapping and test design meetings
- Attending daily call and informing the blockers and work status of the day to client
- Executing the test cases and logging the defect in HPQC and linking the defect ID to test step and test case which is failed
- Following up the defect throughout its lifecycle until it gets closed
- Execution of test cases on different environment SIT and BAT (System Integration Testing and Business Acceptance Testing)
- Ensure Integration between Policy Center, Billing Center and Claim Center
- Work on all three centers for account reconciliation, creating account, premium as per organization creation, late fees claim filling and status of claims
- Perform API testing using SOAP UI tool
- Retest the defects and if it is fixed then retest the test cases that were failed due to this defect
- Logging defect and bifurcating it according to the priority, severity, application and defect type
- Responsible for making reports of defect type and reporting daily work status to client
- Assisted in documenting the test cases writing standards.
Analyst
eClerx Pvt. Ltd
03.2011 - 09.2013
- Responsible for SRS and Wireframe review
- Involved in meeting with BA and PO discuss the upcoming sprint backlog and features to be picked up depending upon efforts
- Create the test cases and test scenarios from system requirements
- Perform regression testing on test cases on different environment till deployment
- Document bugs using JIRA and linked with the user story and tested the related fixes
- Placing orders and checking the functionality of payment gateway both as registered and guest customer
- Creating promotional code in Magento and using it while buying the product and checking the status of order placed and generating invoice and shipment
- Manually buying of products on site using dummy credential, checking functionality of payment gateway and checking status of order placed on front end visible in Magento as it was placed
- Capturing load times using Numion and Pingdom to check the performance of the site
- Logging defect and bifurcating it according to the priority, severity, application and defect type
- Perform Integration and data workflows testing between Policy Center, Billing Center and Claim Center
- Work majorly on verifying which account is charged, how premiums are charged for private and government organizations,claim processing
- Verify Billing and policy center batch runs, and output is generated as per requirement
- Monitor batch bimonthly, monthly and yearly basis to verify interest are applied on premium and account reconciliation is done as per requirements
- Create scripts through selenium IDE through record and play and edit the scripts and used it to run the regression
- Responsible for making reports of defect type and reporting daily work status to client
- Create root cause analysis in case of defect leakage
- Verifying pre-prod environments after deployment if environment is not functional and unable to proceed track downtime and generate reports in detail for execution, impediments and downtime.
Software Tester
AICTI
04.2010 - 03.2011
- Go through all the requirements and understand the expectation from Client perspective
- Demo the build functionality to stakeholders & clients and sharing the status like percentage of execution, open defects and impediments if any
- Perform Integration testing to verify data flows in Guidewire Policy Center and Billing Center
- Verify Claims documentation workflow in Guidewire Claim Center
- Ensure claimant have policy, while claim is processed verify type of policy and benefits should be provided accordingly to the claimant
- Verify premiums are charged and paid accordingly
- Discuss queries with client to understand the requirements and need of the client
- Verify overall functionality by performing End to End testing ensuring each step is covered as part of testing
- Retrospection after each release, what went well, Areas of Improvement and Best Practices
- Sending status emails and ensuring that deliverables, delivered on time.
Education
MCA - Computer Application
University of Mumbai
06.2014
B.Sc. - Information Technology
University of Mumbai
Mumbai, India04.2010
Skills
- Test Planning
- Configuration Management
- Requirements Analysis
- Regression Testing
- Usability Testing
- Defect tracking
- Data Analysis
- Pre-implementation audits
- Software Development Lifecycle
- Performance Management
- Workforce Management
- Strategic Planning
- Cross-Functional Teamwork
- Negotiation
- Team Leadership
- Budget Control
- Business Planning
- Verbal and written communication
- Complex Problem-Solving
- Project Management
- Expectation setting
- Lead Generation
- Test Sign-Off
- Logical Thinking
- Risk management
Accomplishments
- Supervised team of 20 members.
- Documented and resolved compliance issue
- Achieved goal through effectively helping others with task
- Collaborated with team of 22 in the development & testing of Clinician apps
- Rewarded with Creator and Crown award
Certification
- Project Management Professional (PMP), 2023
- Professional Scrum Product Owner I, 2021
- ISTQB Certified Mobile Application Tester, 2021
- Professional Scrum Master, 2020
- ISTQB Certified Test Manager, 2020
- ISTQB Certified Test Analyst, 2020
- ISTQB Certified Agile Tester, 2020
- ISTQB Certified Tester Foundation Level, 2017
- MCP – Microsoft Dot Net Framework 3.5 Certified Professional, 2011
Professionalcompetency
My experience in the IT industry over past 13.5 years has enabled me to achieve the following skills: - Strong experience in Healthcare EHR Application, ecommerce, insurance, and Guidewire applications. Project management experience of 6 years, focused on improving efficiency, productivity, and quality. Focused on training, leading and motivating the teams. Experience in effort estimations, tracking, reporting Quality assurance metrics and risk mitigation. Promote quality assurance best practices and ensure deliverables are met as per timeliness. Strong knowledge of Operations, technology and processes, manage multiple projects simultaneously. Work as project manager, scrum master, Test Manager, project delivery in projects. Collaborate with third party vendors to discuss integration, impact, and challenges. Involve in budgeting, resource planning and leading pilot projects. Co-ordinate with business to understand requirements, represent the work done by team. Prepare presentations and done daily reporting so everyone should be aware of status of project. Strong knowledge of Manual testing, waterfall model, Kanban and on Agile Methodology. Work on several Healthcare, Ecommerce and Insurance projects which included applications like Electronic Health records & Guidewire Billing Center, Claim Center, and Policy Center. Exposure on functional automation testing tools like Eclipse for selenium. Participated in organizational level initiative by participating in CMMI level audit, performed Configuration Manager activities and represented project for CM FAR (Functional areas representative). Created documents and mapped document to project management plan. Played an important role in Customer experience and Production Team. An effective communicator with exceptional analytical and technical skills with the ability to relate to people at any level of business and management. Oversee the cross functional project teams executing approved projects. Develop detailed execution plan and track performance against overall project deliverables. Experience translating business requests into discrete efforts requiring specific technical, functional, and/or operational evaluation. As a Scrum Master, conducted Sprint Planning, scrum calls and follow-up on impediments to get it resolved.
Additional Information
· Project Management Professional (PMP), Year 2023
· Professional Scrum Product Owner I, Year 2021
· ISTQB Certified Mobile Application Tester, Year 2021
· Professional Scrum Master, Year 2020
· ISTQB Certified Test Manager, Year 2020
· ISTQB Certified Test Analyst, Year 2020
· ISTQB Certified Agile Tester, Year 2020
· ISTQB Certified Tester Foundation Level, Year 2017
· MCP – Microsoft Dot Net Framework 3.5 Certified Professional, Year 2011
Timeline
Senior Software Quality Assurance Manager
CitiusTech Inc
11.2014 - Current
Consultant
Capgemini
09.2013 - 11.2014
Analyst
eClerx Pvt. Ltd
03.2011 - 09.2013
Software Tester
AICTI
04.2010 - 03.2011
MCA - Computer Application
University of Mumbai
B.Sc. - Information Technology
University of Mumbai
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