Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Languages
Work Availability
Quote
Timeline
GeneralManager

Kamran Khan

Morrisville,PA

Summary

Customer-oriented General Manager with 13 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

17
17
years of professional experience
5
5
Certification

Work History

General Manager

KFC
01.2013 - 01.2016
  • Developed and implemented strategies to increase sales and profitability
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Developed and maintained relationships with customers and suppliers through account development
  • Managed budget implementations, employee evaluations, and contract details
  • Formulated policies and procedures to streamline operations
  • Analyzed market trends and competitor activities to create competitive advantages
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Reported issues to higher management with great detail
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures
  • Introduced new methods, practices, and systems to reduce turnaround time
  • Collaborated with cross-functional teams to develop innovative solutions
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives
  • Trained new employees on proper protocols and customer service standards
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Interacted well with customers to build connections and nurture relationships
  • Assisted in recruiting, hiring and training of team members
  • Trained and guided team members to maintain high productivity and performance metrics
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Implemented business strategies, increasing revenue and effectively targeting new markets
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
  • Mitigated business risks by working closely with staff members and assessing performance
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit
  • Raised property accuracy and accountability by creating new automated tracking method
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings
  • Reduced operational risks while organizing data to forecast performance trends
  • Implemented innovative programs to increase employee loyalty and reduce turnover
  • Supervised creation of exciting merchandise displays to catch attention of store customers
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning

Culinary Area Manager

Six Flags, Township of
09.2014 - 09.2014
  • Schedule and direct staff in daily work assignments to maximize productivity
  • Conduct daily pre-shift and weekly departmental meetings to ensure organizational efficiency
  • Optimize profits by controlling food, beverage, and labor costs on daily basis
  • Continually monitor restaurant and take appropriate action to ensure food quality and service standards are consistently met
  • Efficiently resolve problems or concerns to satisfaction of all involved parties
  • Assigned tasks and oversaw direction of employees to ensure compliance with food safety procedures and quality control guidelines
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
  • Built sales forecasts and schedules to reflect desired productivity targets
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts
  • Supervised location managers and managed assets, maintaining contractual, compliance and reporting requirements for all areas and assets
  • Exceeded sales forecast figures by 21% regularly through superior customer care
  • Managed inventory and reduced shrinkage by 7% through detailed monitoring of daily operations and stock
  • Capitalized on new sales and business opportunities when developing partnerships with other companies, successfully increasing sales volume 11%

Area Manager

Amazon Fulfillment
10.2012 - 01.2014
  • Monitor performance; coach and develop team
  • Review work forecasts and determine productivity requirements to produce during day to meet overall building objectives
  • Partner with other Area Managers to balance labor ensuring that are operating balanced and efficient shift while meeting all of goals
  • Support all safety programs and OSHA compliance to ensure safe work environment for all associates
  • Proactively identify and lead process improvement initiatives and Lean tools Measurement of quality &inventory transaction integrity accuracy while providing feedback to the operations
  • Review & analysis of customer defect data with development of corresponding action plans to reduce defects
  • Develop & execute daily, weekly & monthly action plans that increase quality, inventory accuracy & service
  • Partner with Area Managers & Operations Managers in the communication of policies
  • Follow up to ensure compliance & consistency for policies & procedures surrounding Inventory Control & Quality.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes

Education

MBA - Marketing & Management

Colorado State University
Englewood, CO
07.2003

SKILLS safeserve, Alcohol Serve -

NJ Department of Health
Jackson, NJ
03.2017

Skills

  • Technical Skills:
  • 3 Years Diploma in Computer Sciences
  • Operating Systems: Linux, Microsoft Office 81/80/2007/XP/Vista/NT
  • Applications: MS Office Suite, MS Project, MS Live Meeting, Adobe Photoshop, Illustrator, Word Perfect, Corel Draw, Ventura
  • Programming: C, UNIX, HTML/XML
  • Databases: Oracle, Sybase, MS Access, MySQL, SQL Server
  • Hardware: Servers, printers, networking, VoIP, telecommunications device, Mac OS
  • Microsoft Office
  • Leadership
  • Confluence
  • Customer Service
  • IBM Notes
  • Google Docs
  • Culinary production

Accomplishments

  • Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Marketing - Implemented marketing strategies which resulted in [X%] growth of customer base.
  • Supervision - Supervised sales team to monitor sales activity and goal achievement.

Certification

1 Year diploma in Mechanical (Conveyors, Cranes etc.) Metallurgical Training Centre Pak Steel University 1 Year diploma in Electronics Grace Institute of Technology, Karachi Courses Small Business Development Centers in 2010 Green Business Opportunities: A Small Business Guide Business Technology Simplified - Module 1 (SBA in partnership with Microsoft) How to Prepare a Business Plan Franchising Basics My Own Business Take Your Business Global Disaster Recovery: Guide to SBA's Disaster Assistance Programs Crime Prevention: A Guide for Small Business

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Languages

German
Limited Working
Arabic
Limited Working
Urdu
Native or Bilingual
Hindi
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Culinary Area Manager

Six Flags, Township of
09.2014 - 09.2014

General Manager

KFC
01.2013 - 01.2016

Area Manager

Amazon Fulfillment
10.2012 - 01.2014

MBA - Marketing & Management

Colorado State University

SKILLS safeserve, Alcohol Serve -

NJ Department of Health

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Kamran Khan