KAMRAN MUSTAFA
Elk Grove,CA
Summary
Professional of Hospitality Industry, excellent presentation, sense of welcome and courtesy. Aspiring for a stable job, with development of responsibility. Work both alone and assimilate to a team.
Serving at restaurants, with experience, more than 15 years in the sector, which brought a certain rigor and resistance to work. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level
Overview
20
20
years of professional experience
Work History
Night Duty Manager
APPART CITY
Ferney Voltaire,France
09.2021 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Quality Service Officer
TEAMEX
Ferney Voltaire,France
09.2016 - 09.2021
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Used time management and efficient cleaning methods to meet deadlines.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Restaurant Manager
Restaurant Shalimare
Ferney-Voltaire,France
06.2008 - 08.2016
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Restaurant Food Server
Restaurant Rajasthane
Ferney-Voltaire,France
05.2007 - 03.2008
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Kept server areas clean and stocked to increase efficiency while working tables.
Restaurant Waiter
Restaurant Shalimar
Chalon-sur-Saône,France
10.2006 - 04.2007
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Kitchen Worker
Hotel La Terrace
Fort-Mahon-Plage,France
07.2006 - 09.2006
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Made food according to standard recipes with requested changes for customer satisfaction.
Restaurant Waiter
Restaurant Rajasthane
Ferney-Voltaire,France
05.2005 - 06.2006
- Greeted new customers, discussed specials and took drink orders.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Stayed up-to-date on menu changes to help customers make food choices.
- Explained menu items and suggested appropriate options for food allergy concerns.
Security Guard
APR Securitè
Albertville,France
01.2005 - 04.2005
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Permitted entry with escort for approved persons into secure locations.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
Security Guard
SNEC Securitè
Annecy,France
03.2004 - 12.2004
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Identified violators and escorted departing personnel to guard against theft of property.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
Restaurant Server
Restaurant Agra
Thonon-les-Bains,France
09.2003 - 12.2003
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Restaurant Waiter
Restaurant Maharaja
Morzine,France
09.2002 - 05.2003
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Restaurant Waiter
Restaurant Butt
Thonon-les-Bains,France
06.2002 - 08.2002
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Security Guard
SIG Securitè
Annecy,France
04.2002 - 05.2002
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Checked and verified photo identification prior to granting facility access.
- Completed full building and grounds patrols to spot and investigate concerns.
Security Guard
CRIC
Annecy,France
06.2000 - 01.2002
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Guided periodic property safety inspections and oversaw remedial action for potential hazards.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Completed full building and grounds patrols to spot and investigate concerns.
Hotel Waiter
Hotel Voltaire Palace
Ferney-Voltaire,France
02.2000 - 05.2000
- Prepared special services for guests such as honeymoon and other romantic packages.
- Cleared dishes, trays and carts from rooms with discretion and professionalism.
- Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Education
Public Security -
Formations Aux Métiers De La Sécurité
Toussieu, 6998010.2001
Skills
- Customer Service
- Nightly Audits
- Documentation and Recordkeeping
- Relationship Building
- Attentive and Observant
- Professional Demeanor
- Adaptable and Flexible
- Reliable and Responsible
Languages
French
Full Professional
English
Timeline
Night Duty Manager
APPART CITY
09.2021 - 10.2021
Quality Service Officer
TEAMEX
09.2016 - 09.2021
Restaurant Manager
Restaurant Shalimare
06.2008 - 08.2016
Restaurant Food Server
Restaurant Rajasthane
05.2007 - 03.2008
Restaurant Waiter
Restaurant Shalimar
10.2006 - 04.2007
Kitchen Worker
Hotel La Terrace
07.2006 - 09.2006
Restaurant Waiter
Restaurant Rajasthane
05.2005 - 06.2006
Security Guard
APR Securitè
01.2005 - 04.2005
Security Guard
SNEC Securitè
03.2004 - 12.2004
Restaurant Server
Restaurant Agra
09.2003 - 12.2003
Restaurant Waiter
Restaurant Maharaja
09.2002 - 05.2003
Restaurant Waiter
Restaurant Butt
06.2002 - 08.2002
Security Guard
SIG Securitè
04.2002 - 05.2002
Security Guard
CRIC
06.2000 - 01.2002
Hotel Waiter
Hotel Voltaire Palace
02.2000 - 05.2000
Public Security -
Formations Aux Métiers De La Sécurité
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