KAMRAN NAZAKAT
Summary
Dynamic airport service provider with a proven track record in assisting passengers and facilitating seamless travel experiences. Expertise in customer relations consistently enhances satisfaction levels and operational efficiency. Recognized for strong collaborative teamwork and adaptability in fast-paced environments, complemented by exceptional problem-solving abilities and effective communication skills. Committed to delivering outstanding service while navigating the complexities of the aviation industry.
Overview
2
2
years of professional experience
Work History
Airport-customer-service-agent
Flydubai
01.2020 - 04.2022
- Provided assistance during emergency situations following established protocols to ensure passenger safety.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer satisfaction and efficiency.
- Ensured passenger safety by strictly adhering to all airport security protocols and procedures.
- Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
Education
DAE - Chemical Engineering
Lahore Board
Lahore, Pakistan01.2019
Matriculation - undefined
Rawalpindi Board
Rawalpindi, Pakistan01.2016
Skills
- Collaborative leadership
- Communication Skills
- MS Office
- Problem Solving
- Observer POS System
- System Operations
- Superior customer service
- Excellent interpersonal skills
- Strong multitasking
LANGUAGES
English - Excellent
Urdu – Excellent
Hindi - Excellent
Arabic – Good
HOBBIES
Football, Cricket, Reading
DETAILS
- DOB: 29 August 1999
- Nationality: Pakistani
- Passport Detail: DL9868411
- Date of Issue: 2023-03-08
- Valid Up to: 2028-03-06
- Location: Umm.Salal Ali (Qatar)
Timeline
Airport-customer-service-agent
Flydubai
01.2020 - 04.2022
Matriculation - undefined
Rawalpindi Board
DAE - Chemical Engineering
Lahore Board