Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Flexible hard worker ready to learn and contribute to team success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Victra Verizon
Richmond, CA
05.2024 - 08.2025
Answered customer inquiries via phone, email, and chat.
Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Identified opportunities for upselling additional products or services based on customer needs.
Strengthened customer retention by offering discount options.
Provided accurate information about products and services to customers.
Answered customer inquiries and provided accurate information regarding products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Paralegal Assistant
Adalat Law firm
Kabul, Afghanistan
02.2019 - 06.2021
Created and updated case management and client account databases.
Knowledgeable dealing with pleadings, affidavits, motions and exhibit preparation.
Conducted thorough research and review of case information to assist attorneys.
Submitted electronic filings and organized court materials, schedules and actions.
Maintained contact with clients regarding case updates or changes in procedures.
Met with clients and attorneys to discuss case details and evidence.
Handled telephone calls, meeting plans and conference organization requirements.
Collaborated with attorneys on various projects including drafting motions, organizing evidence and preparing exhibits for trial.
Internship in Legislative Law
Ministry of justice, Afghanistan
Kabul, CA
02.2019 - 12.2020
Maintained records of communications between legislators and constituents.
Tracked the progress of various bills through the legislative process.
Assisted in the development of legislative proposals and amendments.
Prepared summaries of testimony presented at public hearings and other forums.
Managed communication with courts regarding status of petitions and granted orders.
Facilitated communication between attorneys, clients, and court personnel.
Answered phones, greeted clients, scheduled appointments and made travel arrangements.
Attended committee hearings, briefings, and meetings to gain an understanding of policy initiatives.