Kamren Breeden
Parkville,MD
Summary
customer based IT technician offering several years of experience providing intermediate-level support to users within various demographics. Polished in customizing desktop applications, and installing computer applications. Familiar with windows and mac os environments.
Overview
3
3
years of professional experience
Work History
Help Desk Technician
Da Loc Goddess Hair Salon
Nottingham, MD
10.2021 - Current
- Monitored performance and maintained systems according to requirements.
- Analyzed system logs to detect potential issues with computer systems.
- Performed troubleshooting to diagnose and resolve technical issues.
- Managed user accounts including passwords resets, account creation and deletion.
- Provided end-user training when needed.
- Assisted in the installation of new hardware and software components.
- Created user accounts, maintained system documentation, tested and evaluated new technology.
- Responded promptly to customer inquiries via phone or email.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Conducted regular maintenance checks on equipment such as printers or scanners.
- Repaired damaged cables or replaced defective components as necessary.
- Resolved customer inquiries in a timely manner while providing excellent customer service.
- Supported remote desktop connections for users requiring assistance offsite.
- Resolved network connectivity issues.
Customer Service Representative
Da Loc Goddess Hair Salon
Nottingham, MD
10.2021 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
Education
High School Diploma -
Parkville HighSchool
Parkville, MD06-2025
Skills
- Salesmanship
- Issue Resolution
- Application support
- Data Processing
- User Training
- Remote Support
- Software Installation
- Software Updates
- Troubleshooting and diagnosis
- Hardware Repair
- Help Desk Software
- Data Backup and Recovery
- Technical Support
- Scheduling
- Data Entry
- Appointment Scheduling
- Product Knowledge
- Account updating
- Positive and professional
Timeline
Help Desk Technician
Da Loc Goddess Hair Salon
10.2021 - Current
Customer Service Representative
Da Loc Goddess Hair Salon
10.2021 - Current
High School Diploma -
Parkville HighSchool
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