Kamren Guyton
Summary
A highly motivated and goal-oriented professional with a Bachelor's degree in Marketing and an Associate's degree in Business. Skilled in utilizing Microsoft Office Suite, cloud-based tools, and various business technologies to enhance productivity and streamline operations. Known for strong analytical abilities, attention to detail, and an unwavering commitment to achieving objectives. Proven track record of applying marketing knowledge and business acumen to solve complex challenges and drive organizational success. Adept at collaborating within teams and taking initiative to deliver results in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Assistant Manager
CHAMPS
05.2024 - Current
- 1. Team Leadership and Supervision:• Assist the Store Manager in supervising and motivating the sales team to meet and exceed sales goals.• Provide guidance and training to new and existing staff to ensure proper performance and customer service standards.• Lead by example in providing excellent customer service.2. Sales and Customer Service:• Ensure the store delivers an exceptional customer experience, handling customer inquiries, complaints, and returns.• Drive sales by implementing promotional strategies, visual merchandising, and creating a positive store environment.• Monitor store traffic and sales trends, adjusting strategies as necessary.3. Inventory and Stock Management:• Assist in managing inventory levels, including stock replenishment, visual merchandising, and organizing product displays.• Perform regular stock audits and ensure product availability and proper stocking.4. Operational Support:• Oversee daily store operations, including opening and closing procedures.• Assist in the management of store finances, including cash handling, daily reports, and the safe deposit of cash.• Ensure the store meets company standards for cleanliness and organization.5. Loss Prevention and Safety:• Help maintain a safe shopping environment by following store policies and procedures related to loss prevention and safety.• Address any potential theft or safety concerns with appropriate action.6. Staff Scheduling and Administration:• Assist in the creation of work schedules for the team, ensuring adequate coverage during peak hours.• Track employee performance and provide feedback to the Store Manager.7. Store Promotions and Marketing:• Assist in implementing store promotions, sales, and events to drive traffic and revenue.• Collaborate with the Store Manager to execute marketing strategies effectively.
Member Service Representative II
Navy Federal Credit Union
03.2023 - 06.2024
- Worked with members about their financial needs
- Apply for loans
- Worked with Microsoft office
- Works as teller.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Contributed to branch sales goals by effectively cross-selling credit union products and services.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Developed, implemented and collated customer satisfaction surveys for improved insight.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance metrics through proactive management of workload and effective prioritization.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Product Zone Specialist
Apple
06.2022 - 02.2023
- Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Tracked stock using company inventory management software
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Engaged with customers to effectively build rapport and lasting relationships
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Internship
Apple
01.2022 - 05.2022
- Remote customer service tech support
- Quickly take notes
- Reach the customer needs at a timely pace
- Learn the basics and simple functions of IOS and Mac OS.
Publix Deli Clerk
Publix
03.2019 - 11.2021
- Handled busy, fast-paced situations and agitated customers with relative ease while remaining professional and calm
- Created appealing food arrangements for party trays and specialized orders
- Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
Footaction
Footaction
11.2019 - 03.2020
- Maintained organized, presentable merchandise to drive continuous sales
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Tracked stock using company inventory management software
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Engaged with customers to effectively build rapport and lasting relationships
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Foot Locker Sales Associate
Foot Locker
07.2017 - 11.2018
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Tracked stock using company inventory management software
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained organized, presentable merchandise to drive continuous sales
- Maintained records related to sales, returns and inventory availability
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Educated customers on promotions to enhance sales
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
DTLR
DTLR, Inc
06.2016 - 05.2017
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Tracked stock using company inventory management software
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Maintained organized, presentable merchandise to drive continuous sales
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
- Educated customers on promotions to enhance sales
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor's degree - Marketing
Clayton State University
Morrow, GA12.2022
Associate's degree - Business Administration
Georgia State University
Atlanta, GA05.2020
Skills
- Marketing
- Sales
- Communication skills
- Upselling
- Product knowledge
- Problem management
- Merchandising
- Excellent people skills
- Stocking and Replenishing
- Branding
- Market research
- Multi-tasking strength
- Quick Learner
- Phone etiquette
- Task Prioritization
- Customer Service Orientation
- Software Troubleshooting
- Accuracy and Attention to Detail
- Adaptability and Flexibility
- Decision Making Abilities
- Data Analysis Techniques
- Effective Communication
- Time Management Abilities
- Multitasking Capabilities
- Proofreading Proficiency
- Advanced Excel Knowledge
- Microsoft Office
- Social Media Marketing
- Search Engine Optimization (SEO)
- Salesforce CRM
- Digital Marketing Management
- Customer Segmentation
- Customer Service
- SEO
- Marketing Strategies
- Digital Marketing
- Customer Relationship Management (CRM)
- Social Media Tools
- Digital Media
- Email Marketing
- Video Marketing
- Brand Development
- Banking
- Computer skills
- Microsoft office
- Customer relationship management (CRM)
- Photo and video editing
- Social media management
- Content creation
- Facebook, instagram, linkedin, TikTok
- Email marketing
Personal Information
Willing To Relocate: Anywhere
Timeline
Assistant Manager
CHAMPS
05.2024 - Current
Member Service Representative II
Navy Federal Credit Union
03.2023 - 06.2024
Product Zone Specialist
Apple
06.2022 - 02.2023
Internship
Apple
01.2022 - 05.2022
Footaction
Footaction
11.2019 - 03.2020
Publix Deli Clerk
Publix
03.2019 - 11.2021
Foot Locker Sales Associate
Foot Locker
07.2017 - 11.2018
DTLR
DTLR, Inc
06.2016 - 05.2017
Bachelor's degree - Marketing
Clayton State University
Associate's degree - Business Administration
Georgia State University
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