Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kamri Francis

Locust Grove,GA

Summary

Versatile and detail-oriented associate with a strong background in insurance sales, customer service, logistics, and administrative support. Proven ability to manage complex tasks in fast-paced environments, with hands-on experience in CRM systems, CPT/ICD-10 coding, and Microsoft Office applications. Demonstrates excellent communication and problem-solving skills, with a track record of success in both team-based and independent roles. Currently pursuing a degree in Cybersecurity, bringing a unique blend of technical knowledge, sales acumen, and creative insight from over 10 years of experience in art and 5 years in writing. Accumulated knowledge of Kali Linux, Powershell, Nmap, and Wireshark though educational institution.

Overview

5
5
years of professional experience
3
3
Certifications

Work History

Decanter/Packer

Kuehne+Nagel
01.2024 - 09.2025
  • Operate the Order Storage and Retrieval (OSR) system to load and organize inventory
  • Count and sort SKUs to ensure inventory accuracy
  • Document and report operational errors for quality control
  • Transitioned back to Packer role following the discontinuation of the Gatekeeper position during facility relocation

Gatekeeper/Packer

Kuehne+Nagel
10.2022 - 04.2023
  • Promoted to Gatekeeper in recognition of strong performance
  • Provided frontline support for employee service requests
  • Managed order logistics including location assignments, label printing, and availability checks
  • Performed packing duties, SKU calculations, and nightly documentation
  • Completed high-priority (hot) orders efficiently and accurately
  • Collaborated with management on Less Than Truckload (LTL) shipping plans and expectations

Resolution Specialist/Insurance Specialist

Concentrix
08.2021 - 06.2022
  • Handled escalated calls and regular inquiries, providing solutions to ensure customer satisfaction.
  • Reinstated and cancelled policies, process health information, payments, and claims.
  • Utilized critical thinking and coding skills to resolve customer issues and rekey/reprocess claims.
  • Discussed policy information with clients, providing detailed explanations and addressing inquiries regarding benefits, eligibility, appeals, and grievances.
  • Documented all customer interactions and resolutions in the company's CRM system, maintaining accurate records.
  • Worked on behalf of members to provide resolutions, collaborate with internal departments to gather necessary information, and ensure seamless service delivery.
  • Trained and mentored new hires in best practices for both resolution and insurance-related tasks.

Co-founder

Diamond Cutz Hair & Beauty Supply LLC
09.2020 - 03.2022
  • Managed and maintained the company’s social media presence to enhance brand visibility
  • Collaborated on marketing strategies and promotional campaigns
  • Coordinated the pickup and delivery of business merchandise

Insurance Agent

USHADVISORS
05.2021 - 07.2021
  • Sold insurance products to prospective clients through scheduled appointments and personalized consultations
  • Provided accurate product quotes tailored to client needs
  • Promoted services and engaged with potential customers via social media marketing

Education

Associate of Applied Science - Cybersecurity

Southern Crescent Technical College
Griffin, GA
07-2026

No Degree - Computer Science

Clayton State University
Morrow, GA
05.2001 -

High School Diploma - undefined

Luella High School
Locust Grove, GA

Skills

  • Kali Linux
  • Powershell
  • Nmap
  • WireShark
  • Insurance Sales
  • Computer Science
  • CRM Software
  • CPT Coding
  • Underwriting
  • Cold Calling
  • ICD-10
  • Java
  • Writing (5 years)
  • Sales
  • English
  • Art (10 years)

Certification

Microsoft Office Specialist in Microsoft Word

Timeline

Decanter/Packer

Kuehne+Nagel
01.2024 - 09.2025

Gatekeeper/Packer

Kuehne+Nagel
10.2022 - 04.2023

Resolution Specialist/Insurance Specialist

Concentrix
08.2021 - 06.2022

Insurance Agent

USHADVISORS
05.2021 - 07.2021

Co-founder

Diamond Cutz Hair & Beauty Supply LLC
09.2020 - 03.2022

No Degree - Computer Science

Clayton State University
05.2001 -

High School Diploma - undefined

Luella High School

Associate of Applied Science - Cybersecurity

Southern Crescent Technical College
Kamri Francis
Profile created at Zety.com