Kamron Milstead
Austin,TX
Summary
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
4
4
years of professional experience
Work History
Security Officer
Allied Universal Security
Austin, TX
01.2023 - 01.2024
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Security Officer
Falcon Patrol Protection
Austin, TX
09.2022 - 11.2022
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
Customer Service Representative
Walmart
Austin , TX
06.2022 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Care Representative
Tmobile
Austin, TX
11.2021 - 06.2022
- Resolved customer complaints promptly and professionally.
- Provided accurate, valid, and complete information to customers.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Adhered strictly to confidentiality guidelines when dealing with sensitive customer information.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Supported customers to maintain positive relationships throughout and following sales processes.
Facilities Assistant
LSU AgCenter
Baton Rouge, LA
07.2020 - 10.2020
- Performed daily inspections of facility grounds to ensure safety and cleanliness standards were met.
- Performed janitorial, sweeping, mopping, trash removal and cleaning duties.
- Assisted with the setup of meeting spaces for events or conferences held at the facility.
- Adhered to all applicable laws, regulations, policies, procedures, guidelines pertaining to facility operations.
- Acted as a point of contact between tenants and property managers.
- Responded to tenant requests in a timely manner.
- Monitored building security systems and took corrective action when needed.
- Ensured compliance with fire codes and other safety protocols.
- Ordered necessary supplies for the upkeep of the facility.
Education
High School Diploma -
Connally High School
Austin, TX05-2020
Kinesiology
Blinn College
Brenham, TXSkills
- Investigation Documentation
- Stationary Surveillance
- Staff Management
- Arrest Procedures
References
References available upon request.
Timeline
Security Officer
Allied Universal Security
01.2023 - 01.2024
Security Officer
Falcon Patrol Protection
09.2022 - 11.2022
Customer Service Representative
Walmart
06.2022 - 08.2022
Customer Care Representative
Tmobile
11.2021 - 06.2022
Facilities Assistant
LSU AgCenter
07.2020 - 10.2020
High School Diploma -
Connally High School
Kinesiology
Blinn College
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