Dedicated Community Director with success in community support and engagement. Builds strong relationships between residents, families and staff. Experience in marketing and sales to bring new residents into the community. Strong ability to manage budgets and implement changes to meet financial goals. Excellent communication skills.
Overview
8
8
years of professional experience
Work History
Community Outreach Liaison
Cottage Grove Place
05.2023 - Current
Established strong partnerships with local healthcare organizations to ensure seamless coordination of services for residents in need of medical attention or specialized care.
Developed strong relationships with residents and families, ensuring open communication and trust.
Increased occupancy rates by designing targeted marketing campaigns and conducting comprehensive market analyses.
Facilitated smooth transitions for new residents moving into the community, minimizing stress during the process.
Executive Director
Garnett Place Retirement Community
10.2022 - Current
Manage a team of over 40 employees and community of 75 residents.
Responsible for payroll and scheduling.
Manage resident accounts, including Medicaid accounts.
Work with all departments to ensure state standards are being met.
Supervise marketing community to recruit new residents.
Review occupancy agreements and contracts with new residents and families.
Approving and submitting invoices.
Create and manage filing systems.
Work with vendors for home health services to ensure all resident needs are being met.
Creating positive and welcoming working environment.
Managed financial, operational, and human resources to optimize business performance.
Administrative Assistant
Garnett Place Retirement Community
02.2022 - 10.2022
Manage day to day operations.
Assist the director with monthly invoices and collection of monthly rent for all residents.
Direct phone calls and manage communication with residents and families.
Submit invoices and contact vendors to coordinate payment.
Assist with marketing and provide tours to potential residents.
Onboarding new employees.
Coordinate pre-employment training for new employees.
Manage payroll for all staff.
Assist new residents with occupancy agreements and all other move in paperwork prior to move in.
Lead CNA/ Quality Assurance Coordinator
Rehabilitation Center Of Lisbon
01.2017 - 09.2018
Create Certified Nursing Assistant Schedule.
Train new staff to provide direct care to meet state standards.
Review risk management documentation to ensure completion and accuracy.
Assist with miscellaneous tasks to ensure residents are experiencing best quality of life possible.
Certified Nursing Assistant
Rehabilitation Center Of Lisbon
01.2017 - 02.2022
Assist residents in activities of daily living such as dressing, personal hygiene, and nutritional needs.
Train new staff.
Bath-aid
Restorative-aid
Education
Associates of Arts -
Kirkwood Community College
Cedar Rapids, Iowa
2018
High School Diploma -
Anamosa High School
Anamosa, IA
05.2013
Skills
Marketing
Account Balancing
Customer Service
Schedule Management
Human Resources Management Software
Document Filing and Retrieval
Problem Solving
Crisis Management
Bookkeeping and Basic Accounting
Communication Skills
Timeline
Community Outreach Liaison
Cottage Grove Place
05.2023 - Current
Executive Director
Garnett Place Retirement Community
10.2022 - Current
Administrative Assistant
Garnett Place Retirement Community
02.2022 - 10.2022
Lead CNA/ Quality Assurance Coordinator
Rehabilitation Center Of Lisbon
01.2017 - 09.2018
Certified Nursing Assistant
Rehabilitation Center Of Lisbon
01.2017 - 02.2022
Associates of Arts -
Kirkwood Community College
High School Diploma -
Anamosa High School
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