KAMRY HICKS
Racine
Summary
Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring 3 years of retail experience to dynamic new position. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Assembly Operator
Foxconn Industrial Internet
09.2024 - Current
- Maintained a strong attention to detail while working on complex assemblies, ensuring high-quality results and minimal errors.
- Worked different stations to provide optimal coverage and meet production goals.
- Improved product quality by performing thorough inspections during the assembly process, identifying defects, and taking corrective actions as needed.
- Assembled Type components by examining connections for correct fit and fastening parts and subassemblies.
Personal Shopper
Walmart
04.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Resolved customer issues quickly to close deals and boost client satisfaction
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Secured and stored items until customer pickup
- Satisfied customers with quick, accurate service under tight deadlines
- Completed pickup and shopping orders for customers within local area
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales by [Number]%
- Maximized sales by keeping areas tidy, fully stocked and correctly priced
- Asked store associates for help locating missing products
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
- Maximized hourly rate by organizing shopping trips and planning efficient routes
FC Associate
Amazon
04.2020 - Current
Manufacturer
Cree Lighting
11.2014 - 09.2016
- Trained and mentored new associates on receiving, picking and packing functions and reported progress to supervisor
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed and shipped orders to customers with speed and precision
- Loaded and unloaded trucks, contacted suppliers for estimated arrival time, stocked and organized products to prepare for customer orders and picked and packed orders
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment
- Followed proper packaging requirements depending on order size and type
- Wrapped and moved pallets to designated carrier area
- Filled orders according to defined standards using standard picking system
- Performs product assembly and related activities for LED lighting fixtures and systems
- Uses hand tools and equipment or machinery effectively according to standards
- Interpret and follow work instructions to ensure product quality and efficient production workflow
- Utilize computer touch screen to navigate and select correct work instructions and wiring diagrams
- Works as an integral part of a team with flexibility on multiple product lines
- Ability to understand production volume & quality and contributes to team or production line goals and timelines
- Performs verification of picked materials against the work order bill of materials
- Perform product testing and quality verification
- Occasionally operate a pallet jack to move product
- May also performs product labeling, date coding, and packaging duties
- Completes all necessary work order documentation
- Effectively communicates concerns and issues to Supervisor and participates in problem resolution
- Acts responsibly to provide a safe work environment for all employees
- Produces quality products that meet requirements of engineering, certification agency, and customer orders
- Completes daily entry of personal or team productivity data
- Contributes to team & shift productivity by personally following attendance guidelines and other department and company policies
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Met deadlines while maintaining high-quality deliverables
- Provided efficient and courteous service to customers at all times
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
Education
Bachelor Of Interior Design - Interior Design
Gateway Technical College
Kenosha, WIHigh School Diploma -
Reuther Central High School
WI01.2006
Skills
- Processing
- POS Systems and Ordering Platforms
- Route Dispatch Prioritization
- Active Listening
- Managing Multiple Tasks
- Sales Expertise
- Spreadsheets
- Self-motivated
- Detail-oriented
- Customer service
Additional Information
Customer Commendations, Employee Appreciation Committee Member, 100% Q & A and Top Performer Awards, Overseeing and assessing customer service staff activities and providing them with regular performance-related feedback. Strategizing and monitoring the daily activities of customer service operations. Act as first level escalation for customers who are upset or request a higher-level individual. Promote positive department morale. Ensure schedules are being followed and assist in developing the estimate for worker hours. Monitor indicators for gaps to target. Train employees to create understanding of assurance of quality standards and processes.
Timeline
Assembly Operator
Foxconn Industrial Internet
09.2024 - Current
Personal Shopper
Walmart
04.2021 - Current
FC Associate
Amazon
04.2020 - Current
Manufacturer
Cree Lighting
11.2014 - 09.2016
High School Diploma -
Reuther Central High School
Bachelor Of Interior Design - Interior Design
Gateway Technical College
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