Kamryn Burch
Pittsburgh,PA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
9
9
years of professional experience
Work History
Medical Assistant
UPMC Mercy Orthopedics
Pittsburgh, PA
06.2025 - Current
- Promptly and courteously admit and escort patients to treatment room prior to physician's arrival
- Take patient vital signs including height, weight, and blood pressure and record in EMR system
- Take patient's chief concern and medical history intake
- Check patient in and out and get them schedule for follow up visits
- Maintain the confidentiality of medical records ensuring to follow HIPAA guidelines and protocols of patient's privacy
- Maintained working knowledge of hospital/clinics policies and procedures
- Organized and cleaned hospital/clinic during downtime; maintain a sanitized work environment at all times
- Draw up and document injections
- Remove cast, splints, boots and braces
- Take out stitches and staples
- Practice wound care
Server
Puttshack
Pittsburgh, PA
05.2023 - 09.2025
- Maintained working knowledge of restaurant's policies and procedures.
- Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.
- Built and maintained internal and external customer satisfaction.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Mastered point-of-service (POS) computer system for automated order taking.
- Followed procedures for safe food preparation, assembly, and presentation.
- Generated sales leads.
- Resolved complaints promptly and professionally.
- Use conflict management and resolution skills to reach win-win agreements when customer issues arise
- Train new employees on processes and procedures
- Process's transactions for 25+ customers per shift using a POS system
Server
Puttshack
Houston, TX
08.2023 - 09.2024
- Maintained working knowledge of restaurant's policies and procedures.
- Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.
- Built and maintained internal and external customer satisfaction.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Mastered point-of-service (POS) computer system for automated order taking.
- Followed procedures for safe food preparation, assembly, and presentation.
- Generated sales leads.
- Resolved complaints promptly and professionally.
- Use conflict management and resolution skills to reach win-win agreements when customer issues arise
- Train new employees on processes and procedures
- Process's transactions for 25+ customers per shift using a POS system
Medical Assistant (Extern)
Legacy Pain
Cypress, TX
07.2024 - 08.2024
- Promptly and courteously admit and escort patients to treatment room prior to physician's arrival
- Take patient vital signs including height, weight, and blood pressure and record in EMR system
- Take patient's chief concern and medical history intake
- Check patient in and out and get them schedule for follow up visits
- Draw blood and get specimen collections for processing
- Maintain the confidentiality of medical records ensuring to follow HIPAA guidelines and protocols of patients privacy
- Maintained working knowledge of restaurant's policies and procedures.
- Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.
Server
The Yard at Gastropub
Pittsburgh, PA
12.2021 - 05.2023
- Maintained working knowledge of restaurant's policies and procedures.
- Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.
- Built and maintained internal and external customer satisfaction.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Mastered point-of-service (POS) computer system for automated order taking.
- Followed procedures for safe food preparation, assembly, and presentation.
- Generated sales leads.
- Resolved complaints promptly and professionally.
- Use conflict management and resolution skills to reach win-win agreements when customer issues arise
- Train new employees on processes and procedures
- Process's transactions for 25+ customers per shift using a POS system
Server
IHOP
Pittsburgh, PA
12.2016 - 10.2021
- Work closely with other staff members, including kitchen staff and fellow servers, to ensure smooth operations and high-quality service
- Welcome guests as they arrive, provide them with menus, and seat them in a timely manner.
- Adhere to all health and safety regulations and company policies
- Capable of handling multiple tables and tasks simultaneously in a busy environment.
Pharmacy Technician
Giant Eagle
Pittsburgh, PA
11.2020 - 05.2021
- Preparing new prescription and refill requests for patients
- Dispensing medication to patients per the prescription, or provider’s orders
- Packing and labeling a prescribed medication
- Preparing compounded medications using sterile and non-sterile processes
- Processing insurance claims.
Education
Medical Assistant Program
The College of Health Care Professions
Houston, TX08.2024
High School Diploma - undefined
Brashear High School
Pittsburgh, PAMedical Assistant Program
The College of Health Care Professions
Houston, TX08.2024
National Registered Certified Medical Assistant - undefined
National Association for Health Professionals
12.2023
OSHA & HIPAA - undefined
US Department of Health & Human Services
12.2023
Skills
- Proven ability to read and perform vital signs
- Skilled at accurately documenting patient history
- Electronic Health Records
- Direct Patient Care
- CPR certified
- Charting
- Medical terminology
- Venipuncture
- Injections
- Customer Service
- Conflict Resolution support issues
- Communication
- Organizational Skills
- Microsoft Office
- Word
- POS
- Packaging
- Warehouse Experience
- Host/Hostess
- Bartending
- Cash Handling
- Food Safety
- Upselling
- Ramp certified
Timeline
Medical Assistant
UPMC Mercy Orthopedics
06.2025 - Current
Medical Assistant (Extern)
Legacy Pain
07.2024 - 08.2024
Server
Puttshack
08.2023 - 09.2024
Server
Puttshack
05.2023 - 09.2025
Server
The Yard at Gastropub
12.2021 - 05.2023
Pharmacy Technician
Giant Eagle
11.2020 - 05.2021
Server
IHOP
12.2016 - 10.2021
High School Diploma - undefined
Brashear High School
Medical Assistant Program
The College of Health Care Professions
National Registered Certified Medical Assistant - undefined
National Association for Health Professionals
OSHA & HIPAA - undefined
US Department of Health & Human Services
Medical Assistant Program
The College of Health Care Professions