Kamryn Cunningham

• I would answer client phone calls and help their care and needs. Check patients in and out, make sure the area was clean and tidy for the next day including waiting room and bathrooms. Confirming appointments 2-3 days before their actual appointment and over all just make sure the Client was satisfied and there pets was happy. We also attached recent information to files and make sure vaccines and etc. was up to date with records and more information. If there was a stray cat or dog that came in we would get microchip reader and help the pet find it's owner.
• Utilized CRM software to track interactions and follow up with customers.
• Assisted in processing orders and managing returns for efficiency.
• Resolved customer inquiries and issues promptly to enhance satisfaction.
• Maintained accurate records of customer interactions for reporting purposes.
• Adapted quickly to new processes and tools for streamlined operations.
• Collaborated with team members to improve service delivery standards.
• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
• Streamlined communication between departments, ensuring timely resolution of customer concerns.
• Responded proactively and positively to rapid change.
• Met customer call guidelines for service levels, handle time and productivity.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing and support policies and procedures.
• Cross-trained and provided backup support for organizational leadership.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Implemented and developed customer service training processes.

I worked as front end team associate and service desk. I would greet people with a smile, ring their groceries up and bag them up for the customer. At service desk I would do financial services that included, paying bills,sending money to people in the country and out of country, return items customers did not want or did not work out for them. Also loaded one pay cards, gift cards for the customers. Maintained a clean and safe work environment. They also had me as a fill in Team Lead some where I would just make sure my co workers had everything they need including, change, bills and just making sure the place was clean and organized. I would also on occasions I would go open lock up cabinet's for customers and check them out.

• Assisted customers with product inquiries and concerns.
• Processed customer transactions accurately and efficiently.
• Demonstrated adaptability in fast-paced retail environment.
• Learned register operations and point-of-sale systems quickly.
• Welcomed customers and helped determine their needs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Addressed customer needs and made product recommendations to increase sales.

• Provided exceptional customer service, ensuring a positive dining experience for all guests.
• Facilitated timely food and beverage service, coordinating with kitchen staff to meet customer needs.
• Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
• Assisted in training new team members on menu offerings and restaurant protocols.
• Processed orders accurately using point-of-sale systems to ensure efficient transactions.
• Handled customer inquiries and complaints promptly, enhancing overall guest satisfaction.
• Collaborated with team members to optimize workflow during peak hours, improving service efficiency.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Served food and beverages promptly with focused attention to customer needs.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Cultivated warm relationships with regular customers.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Bussed and reset tables to keep dining room and work areas clean.
• Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
• Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.
• Streamlined order-taking process to minimize wait times for diners.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Managed inventory of dining supplies to prevent shortages during service.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.