Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamryn Freischlag

Saunderstown,RI

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Guest Service Agent

Vacation Newport
05.2023 - 01.2024
  • Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
  • Answered guest inquiries and provided information regarding hotel services and amenities.
  • Improved guest experience scores by consistently delivering exceptional service through active listening skills.
  • Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
  • Managed group bookings to ensure seamless organization of events and accommodations.
  • Maximized revenue by upselling room upgrades and additional services.
  • Collected room deposits, fees, and payments.
  • Assisted guests with check-ins, account inquiries and any additional services needed.
  • Monitored inventory levels of office supplies and promotional materials, placing orders as necessary for timely replenishment.

Pharmacy Technician

Walmart
12.2022 - 05.2023
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Ophthalmic Scribe

ReFocus Eye Health
08.2022 - 12.2022
  • Improved patient care by accurately documenting medical histories and examination findings.
  • Enhanced doctor-patient communication by serving as a liaison between ophthalmologists and patients.
  • Maintained patient confidentiality through diligent adherence to HIPAA regulations while handling sensitive information.
  • Provided exceptional administrative support to ophthalmologists, managing correspondence, phone calls, and other tasks as needed.
  • Aided in surgical preparation, gathering necessary instruments and equipment for efficient use during ocular procedures.
  • Demonstrated exceptional multitasking abilities by simultaneously handling patient care, documentation, and administrative tasks.
  • Processed patient referrals and authorizations to enable smooth patient consultations.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Assisted in diagnosing eye conditions with precise recording of visual acuity measurements and diagnostic tests.

Lead Swim Instructor and Supervisor

Ripples Swim School
10.2020 - 08.2022
  • Enhanced swimmer abilities by developing and implementing comprehensive lesson plans tailored to individual needs.
  • Ensured the safety of all participants by maintaining vigilance during lessons and enforcing pool rules and regulations.
  • Increased student confidence and performance through consistent encouragement and constructive feedback.
  • Implemented proper safety protocols and emergency response plans.
  • Collaborated with fellow instructors to create a cohesive learning environment and ensure consistent teaching methods across all classes.
  • Developed strong rapport with students, resulting in increased engagement and enthusiasm during lessons.
  • Developed and implemented lesson plans based on individual student needs.
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Managed pool facilities efficiently, scheduling maintenance as needed while minimizing disruptions to programmed activities.
  • Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
  • Provided positive reinforcement and motivation to increase student confidence and performance.
  • Took notes strengths and weaknesses of each child in class to track progress.
  • Reduced risk of accidents by conducting pre-class checks of pool conditions, identifying hazards promptly before they become problematic.
  • Demonstrated commitment to excellence by consistently receiving high satisfaction ratings from both students and parents alike.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.

Retail Sales Associate

Pleasant Surprise
05.2020 - 10.2020
  • Greeted customers and helped with product questions, selections, and purchases.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.

Retail Sales Associate

Bite Me Bait
03.2019 - 10.2020
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Aided managers in planning effective staff schedules to ensure optimal coverage during peak hours while considering employee availability constraints.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Call Center Customer Service Representative

Advanced Remarketing Services
12.2019 - 03.2020
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.

Education

No Degree - Social Services

Community College of Rhode Island
Warwick, RI

High School Diploma -

Middletown High School
Middletown, RI
06.2019

Skills

  • Professional demeanor
  • Time management
  • Strong interpersonal skills
  • Attention to detail
  • Writing and Verbal Communication
  • Decision-making abilities
  • Active listening
  • Conflict Management
  • Patience and composure
  • First aid knowledge
  • Cleaning and Sanitizing
  • Emergency response
  • Adaptability and flexibility

Timeline

Guest Service Agent

Vacation Newport
05.2023 - 01.2024

Pharmacy Technician

Walmart
12.2022 - 05.2023

Ophthalmic Scribe

ReFocus Eye Health
08.2022 - 12.2022

Lead Swim Instructor and Supervisor

Ripples Swim School
10.2020 - 08.2022

Retail Sales Associate

Pleasant Surprise
05.2020 - 10.2020

Call Center Customer Service Representative

Advanced Remarketing Services
12.2019 - 03.2020

Retail Sales Associate

Bite Me Bait
03.2019 - 10.2020

No Degree - Social Services

Community College of Rhode Island

High School Diploma -

Middletown High School

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Kamryn Freischlag