Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamryn Hahn

Humble,TX

Summary

Dynamic and results-driven professional with extensive experience at Big City Wings, excelling in customer service and team leadership. Proven ability to enhance employee performance and retention while enforcing quality assurance protocols. Skilled in order processing and upselling, consistently achieving business goals through effective mentorship and problem resolution.

Overview

5
5
years of professional experience

Work History

Assistant General Manager

Big City Wings
04.2023 - 05.2025
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Resolved problems promptly to elevate customer approval.
  • Mentored and motivated team members to achieve challenging business goals.
  • Analyzed customer feedback data to identify areas of improvement and develop solutions.
  • Enforced quality assurance protocols to deliver ideal customer experiences.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Key Holder Supervisor

Big City Wings
10.2022 - 04.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.

To-Go Specialist

Big City Wings
11.2019 - 10.2022
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Education

High School Diploma -

Atascocita High School
Humble, TX
05.2019

Skills

  • Basic Housekeeping
  • Customer Service
  • Food Plating
  • Order Processing
  • Payment Processing
  • Tableside Service
  • Upselling
  • Safe Food Handling
  • Menu Memorization
  • Food Handlers Card
  • High-Volume Dining
  • Money Handling
  • Dining Area Maintenance
  • Daily Specials Memorization
  • Menu Item Memorization

Timeline

Assistant General Manager

Big City Wings
04.2023 - 05.2025

Key Holder Supervisor

Big City Wings
10.2022 - 04.2023

To-Go Specialist

Big City Wings
11.2019 - 10.2022

High School Diploma -

Atascocita High School

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