Kamryn Hawkins
Port Hueneme,CA
Summary
Healthcare professional with hands-on experience in care coordination, clinic operations, and patient experience across outpatient and hospital settings. Known for managing complex workflows, supporting providers, and serving as a trusted point of contact for patients and internal teams. Brings a patient-centered mindset with an operations lens, balancing efficiency, compliance, and human connection. Currently pursuing a Bachelor’s in Healthcare Administration and seeking growth-focused, remote or hybrid roles in healthcare operations, care management, or patient experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator/Clinic Operations Support
Beltone- Acoustic Hearing Aids
Ventura, California
06.2025 - Current
- Serve as the primary point of contact for patients across three clinic locations (Ventura, Camarillo, and Thousand Oaks), coordinating intake, screening, scheduling, and follow-up using a patient-centered approach
- Manage daily clinic operations and provider schedules across multiple sites, supporting 40–70+ patient interactions per week while ensuring efficient patient flow and consistent front-office standards
- Screen inbound calls and inquiries, identify qualified candidates, and convert leads into scheduled appointments, contributing to clinic growth and revenue generation
- Utilize Boost and outbound prospecting tools to identify leads, book patients into special events and promotional clinics, and support consistent appointment volume across locations
- Oversee administrative and financial processes including payment collection, daily close, petty cash reconciliation, insurance verification, and claims follow-up, maintaining accurate records and regulatory compliance
- Maintain HIPAA-compliant patient documentation, reporting, and hearing aid/repair inventory tracking across locations, reducing delays and improving operational organization
- Support clinic growth and consistency by coordinating outreach events, patient retention calls, and front-office staff training, contributing to improved patient retention and workflow alignment across sites
Remote Patient Safety Monitor
Community Memorial Hospital
Ventura, CA
08.2022 - Current
- Monitored up to 16 high-risk patients per shift using AvaSure remote monitoring technology to support fall and self-harm prevention
- Responded to an average of 100+ alerts weekly, escalating concerns to nursing staff in real time to support patient safety
- Documented patient activity and interventions in EMR systems with 100% HIPAA compliance
- Collaborated with nurses and interdisciplinary teams to ensure timely interventions and continuity of care
- Trained and mentored new monitors, contributing to improved response consistency and workflow efficiency
- Collaborate with nurses and interdisciplinary teams to coordinate care plans, ensuring timely interventions and follow-ups.
Certified Nursing Assistant (CNA)
Oxnard Manor
Oxnard, CA
03.2022 - 04.2023
- Provided direct patient care for 20+ patients per shift in a fast-paced clinical environment
- Accurately documented patient status changes and communicated concerns to nursing staff
- Supported patient comfort, dignity, and safety while adapting to high-pressure situations
Sales Advocate / Customer Service Specialist
Nordstrom
Houston, TX
05.2021 - 04.2022
- Assisted 50+ customers daily with purchases, returns, and inquiries, consistently achieving high satisfaction ratings.
- Trained 3–4 new team members in customer service protocols, contributing to smoother operations and increased sales performance.
- Developed strong multitasking, communication, and problem-solving skills directly transferable to patient registration and care coordination.
Skills
- Care Coordination & Patient Advocacy
- Healthcare Operations Support
- Clinic & Office Management
- Patient Flow Optimization
- Scheduling & Provider Support
- Insurance Verification & Claims Processing
- Revenue Tracking & Reconciliation
- HIPAA-Compliant Documentation
- Patient Retention & Outreach
- EMR / EHR Systems
- Telehealth & Remote Monitoring
- Process Improvement
Certifications And Awards
- Patient Service Excellence Award, 11/2023
Certification
- Certified Nursing Assistant (CNA), CA
- BLS / CPR, American Heart Association (AHA)
- Registered Behavior Technician (RBT)
- CPI / De-escalation Training
Timeline
Patient Care Coordinator/Clinic Operations Support
Beltone- Acoustic Hearing Aids
06.2025 - Current
Remote Patient Safety Monitor
Community Memorial Hospital
08.2022 - Current
Certified Nursing Assistant (CNA)
Oxnard Manor
03.2022 - 04.2023
Sales Advocate / Customer Service Specialist
Nordstrom
05.2021 - 04.2022