Kamryn Hudepohl
Conroy,IA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
St Luke’s Transitional Care Center
Robins, Iowa
2023.08 - Current
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Help patients put on braces/casts, educated patients and families on correct at-home care
- Shaved and draped patients to prepare for treatment or examination.
- Provided emotional support to patients and families during difficult times.
- Conducted patient education on health maintenance and disease prevention.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
Certified Nursing Assistant
Rose Haven Nursing Center
Marengo, Iowa
2023.01 - 2023.08
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Sales Associate
Tommy Hilfiger
Williamsburg, Iowa
2021.12 - 2022.12
- Helped customers find specific products, answered questions, and offered product advice.
- Placed special orders or called other stores to find desired items.
- Conducted inventories on a regular basis to track stock levels.
- Recommended, selected and located merchandise based on customer desires.
- Conducted product demonstrations to highlight features and benefits.
- Worked with fellow sales team members to achieve group targets.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
Associate of Science - Nursing
Kirkwood Community College
Cedar Rapids, IA2027-05
Skills
- Companionship and emotional support
- Documentation expert
- Listening skills
- Exceptional customer service
- Client service
- Service oriented
- Guest relations
- Goal oriented
- Verbal/written communication
- Persuasion techniques
- Professional demeanor
- Time management
Certification
- Certified Nursing Assistant
References
References available upon request.
Timeline
Certified Nursing Assistant
St Luke’s Transitional Care Center
2023.08 - Current
Certified Nursing Assistant
Rose Haven Nursing Center
2023.01 - 2023.08
Sales Associate
Tommy Hilfiger
2021.12 - 2022.12
Associate of Science - Nursing
Kirkwood Community College