Dynamic customer service professional with a proven track record of delivering exceptional hospitality in fast-paced event environments. Expertise in fostering a welcoming atmosphere and efficiently managing tables to ensure seamless operations. Recognized for strong teamwork skills and an impressive ability to adapt to evolving demands while prioritizing customer satisfaction and operational efficiency. Committed to enhancing the overall guest experience through attentive service and proactive problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Support Assistant
Trinity Healthcare Center
06.2022 - Current
Contributed to a positive work environment by promoting open communication channels between colleagues across various departments.
Assisted in training new Clinical Support Assistants, sharing best practices for optimal job performance.
Assisted with the admission, transfer, and discharge of patients, ensuring a smooth process for all parties involved.
Ensured accuracy in medical records by diligently updating and maintaining patient information ensuring confidentiality and compliance with HIPPAA standards.
Streamlined communication between patients, families, and healthcare providers for a better overall experience.
Perform non-invasive procedures, obtaining vital signs, point of care testing, height, and weight measurements for pediatric patients.
Maintained a clean and organized clinical environment to promote patient safety and comfort.
Increased patient understanding of treatment plans by providing clear explanations and answering questions as necessary.
Monitor and manage pediatric immunization records, assisting in scheduling age-appropriate vaccinations and ensuring compliance with vaccination schedules.
Flexibly rotate between multiple pediatric offices, adapting quickly to different teams, workflows, and patient needs while maintaining high standards of care and professionalism.
Waitressing
Thomas’s Catering
06.2020 - Current
Performing essential service by waitressing in high-risk situations
Maintaining order accuracy, customer satisfaction, and decorum
Ensuring workplace cleanliness by rising to pandemic-level standards
Event Planning and preparation of events
Assisting in build-up and take-down of events
Food Preparation with consideration for food allergies and ensuring zero cross-contamination
RESPONSIBILITIES:
Education
High School Diploma -
Franklin High School
Livonia, MI
06-2022
Bachelor of Science - Human Biology
Michigan State University
East Lansing
05-2026
Skills
Multitasking proficiency
Vital signs monitoring
Basic life support certification
Team collaboration
Patient care coordination
Patient confidentiality maintenance
Interpersonal communication
Adaptability in healthcare settings
Compassionate patient support
Problem-solving capacity
Organizational aptitude
Stress management techniques
Teamwork
Teamwork and collaboration
Accomplishments
Supervised team of 8 or more staff members.
Successfully led catering shifts for events serving up to 1000 guests, ensuring timely service, quality presentation, and team coordination, resulting in consistently positive client feedback.
Recognized by management for exceptional customer service and leadership, often requested by repeat clients for high-profile or complex events.
Certification
Stop the Bleed Certified
Certified Clinical Support Assistant, Trinity Health - Since June 2022
Languages
English
Native or Bilingual
Timeline
Clinical Support Assistant
Trinity Healthcare Center
06.2022 - Current
Waitressing
Thomas’s Catering
06.2020 - Current
High School Diploma -
Franklin High School
Bachelor of Science - Human Biology
Michigan State University
Community Service
Thomas’s Catering/Larry’s Foodland COVID Food Distribution Event, 2020-04-10, 2020-04-11, Total Hours: 16, Activities: Creating and distributing meal packages for families affected by COVID-19
Interact Club, Franklin High School, 2019, Present, Hours to Date: 20, Activities: Care packages for active military, veterans, Humane Society, Shut-Ins, persons affected by COVID-19. Paper replenishment program tree-plenishevents.org/franklin