Kamryn Rivas
Phoenix,Arizona
Summary
Skilled administrative team member with in-depth understanding of RICHTIES standards and operational procedures. Innovative problem-solver with friendly and caring mentality and excellent communication skills. Expertise in finance management, customer service, and office operations.
Overview
4
4
years of professional experience
Work History
Desk Operations Specialist
Mayo Clinic Phoenix
Phoenix, USA
02.2023 - Current
- Trains new hires in alignment with RICHTIES; demonstrates positivity, empathy, and drive in performing responsibilities.
- Completed relevant insurance and other claim forms.
- Volunteers for: Project Search mentoring, MACI Champions, Wellness Champions, Downtime Champions, Super Users, Latino MERG, AD MERG, and GLOW MERG.
- Exhibits initiative in the workplace by identifying unmet needs and creating resources for staff and patients.
- Schedules consult requests. Processes: patient communication, demographics, registration, and insurance.
- Has experience in Excel, PowerPoint, Outlook, EPIC, Online Patient Portal, and mobile check-in kiosks.
- Facilitates patient visits and surgeries, and supports healthcare providers by anticipating and responding to patient needs. Coordinates complex appointment schedules and daily activities of care providers.
Financial Account Manager, Internal Auditor, Administrative Assistant
Cactus State Insurance
10.2021 - 10.2022
- Audited, maintained, and oversaw all accounting procedures, expenses, and balances.
- Served as the primary customer and business contact regarding financial discrepancies via email and telephone.
- Implemented structure to all procedures relating to accounting and record-keeping.
- Supported departmental projects, assisted in administrative support tasks, and aided in company marketing.
Media Director, Contract Specialist, Restaurant Server
The Pink Door Tea House
07.2021 - 12.2021
- Developed and optimized operational systems for scheduling, event services, account reconciliation, and production to enhance daily restaurant efficiency.
- Managed administrative functions including calendar coordination, event planning, customer inquiries via phone and email, and contract negotiations.
- Streamlined key processes such as POS operations, inventory management, and cash register reconciliation, improving overall business operations.
- Led social media and website management, while delivering exceptional customer service and modeling strong work ethic for staff through character performances.
Education
Bachelor's of Science - Care, health, and societies
University of Arizona - College of Social & Behavioral Sciences
Skills
- Customer service
- Administrative support experience
- Training and development
- Excel, PowerPoint, Outlook, EPIC
- Financial auditing
- Social media management
- Event coordination
Timeline
Desk Operations Specialist
Mayo Clinic Phoenix
02.2023 - Current
Financial Account Manager, Internal Auditor, Administrative Assistant
Cactus State Insurance
10.2021 - 10.2022
Media Director, Contract Specialist, Restaurant Server
The Pink Door Tea House
07.2021 - 12.2021
Bachelor's of Science - Care, health, and societies
University of Arizona - College of Social & Behavioral Sciences
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