Summary
Overview
Work History
Education
Skills
Timeline
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Kamryn Steffens

Amarillo,TX

Summary

Seasoned Operations Manager and talented leader with over 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

15
15
years of professional experience

Work History

General Manager

R.K. Hotels, Ltd./Sohrab, Ltd.
07.2010 - Current
  • Prepared monthly resort audits for review.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Managed daily operations for smooth functioning of hotel, ensuring high-quality standards in all departments.
  • Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.

Bartender/Waitress

Player's Gentlemen's Club
01.2009 - 07.2010
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Assisted with inventorying beverage stock and bar supplies.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Education

No Degree - General Studies

West Texas A&M University
Canyon, TX
05.2009

High School Diploma -

Dimmitt High School
Dimmitt, TX
05.2008

Skills

  • Staff Training and Development
  • Staff Supervision
  • Schedule Management
  • Account Management
  • Business Management
  • Client Relations
  • Desktops, Laptops, and Mobile Devices
  • Problem Resolution
  • Customer Relations
  • Exceptional interpersonal communication

Timeline

General Manager

R.K. Hotels, Ltd./Sohrab, Ltd.
07.2010 - Current

Bartender/Waitress

Player's Gentlemen's Club
01.2009 - 07.2010

No Degree - General Studies

West Texas A&M University

High School Diploma -

Dimmitt High School

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Kamryn Steffens