Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kamryn Sturgeon

Palm Bay,FL

Summary

Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.

Overview

5
5
years of professional experience

Work History

Key Holder

Bohemian Lair
08.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • I helped manage the stores social media accounts to help advertise the company and ensure new and returning customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

Visual Merchandiser

Jcpenney
08.2023 - 11.2023
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
  • Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
  • Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
  • Created interior displays to promote products in alignment with corporate sales objectives.
  • Evaluated store performance and made recommendations for changes to optimize sales.
  • Collaborated with management to develop seasonal merchandising strategies for optimal customer engagement.
  • Organized store merchandise racks by size, style, and color.
  • Used props and lighting to enhance appearance and visibility of displays.

2nd Assistant Manager

Zumiez
01.2023 - 08.2023
  • Supported store manager in training new employees, fostering a positive work environment for team development.
  • Collaborated with team members on loss prevention efforts, minimizing shrinkage and theft occurrences.
  • Fostered a collaborative work culture among staff members by encouraging teamwork and recognizing exceptional contributions.
  • Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
  • Improved employee productivity by providing ongoing feedback and performance evaluations, identifying areas for growth and improvement.
  • Spearheaded store events and promotions, attracting new customers while retaining existing clientele.
  • Maintained visual merchandising standards to create an appealing shopping experience for customers.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Established team priorities, maintained schedules and monitored performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Assistant Manager

Pacsun
11.2020 - 01.2023
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Created new displays by building fixtures and correlating them with them the sales and customer needs.

Usher

NCG
08.2020 - 11.2020
  • Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Worked with other staff members to facilitate smooth flow of operations.
  • Directed ticket holders to seats and facility locations.
  • Monitored entrance and exit of venue to guarantee safety of guests.
  • Maintained professional demeanor to represent venue and create positive impression.
  • Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
  • Sold admission, processed payments, and issued tickets.

Seasonal Sales associate

Kohls
09.2019 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

high school diploma -

Brevard Virtual School
05.2020

high school diploma -

Bayside High School
06.2018

Skills

  • Customer Service
  • Cash Handling
  • Training and mentoring
  • Customer Service Management
  • Bank Deposits
  • Promotional planning
  • Employee Scheduling
  • Loss Prevention
  • Relationship Building
  • Employee Training

Timeline

Key Holder

Bohemian Lair
08.2023 - Current

Visual Merchandiser

Jcpenney
08.2023 - 11.2023

2nd Assistant Manager

Zumiez
01.2023 - 08.2023

Assistant Manager

Pacsun
11.2020 - 01.2023

Usher

NCG
08.2020 - 11.2020

Seasonal Sales associate

Kohls
09.2019 - 01.2020

high school diploma -

Brevard Virtual School

high school diploma -

Bayside High School

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Kamryn Sturgeon