Kamryn Wilkins
Raleigh,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Re Verification Specialist
Mercalis
Morrisville, NC
11.2023 - 05.2024
- Performed verification of customer accounts and ensured data accuracy.
- Assisted in the development of new verification methods and processes.
- Reviewed incoming documents for completeness, accuracy, and compliance with established standards.
- Verified accuracy of order picking by comparing items picked to customer invoices.
- Conducted regular audits of completed verifications to ensure accuracy and compliance with regulations.
- Navigated through multiple online systems to obtain documentation.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Reviewed and analyzed financial statements to identify tax liabilities and potential deductions.
Patient Attendant Safety Aid
Duke University
Durham, NC
04.2022 - 02.2024
- Monitored patient safety and ensured compliance with hospital policies and procedures.
- Provided assistance to medical staff in maintaining patient safety, including monitoring of vital signs and administering first aid when needed.
- Assisted with the transfer of patients from beds to wheelchairs or other medical equipment.
- Responded quickly to emergency situations such as falls, seizures, or other injuries requiring immediate medical attention.
- Assisted nursing staff with the use of specialized medical equipment for patient care activities such as bathing or dressing changes.
- Performed administrative tasks such as answering telephones, filing paperwork, and preparing documents for review by healthcare personnel.
- Provided emotional support to patients during times of distress or confusion due to illness or injury.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
Administrative Assistant
NC Prisoner Legal Services
Raleigh, NC
01.2021 - 12.2023
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled confidential documents in an organized fashion according to established protocol.
- Managed database systems containing customer contact information.
Benefit Verification Specialist
Humana
Graham, NC
01.2019 - 12.2021
- Greeted customers and provided prompt, courteous service.
- Processed new policy applications and updated existing policy documents.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Provided quotes on various types of insurance policies.
- Facilitated payment processing for premium payments and renewals.
- Generated reports based on client data to analyze trends in customer service needs.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Maintained accurate records of orders, shipments, and inventory.
- Coordinated with other departments to ensure efficient and timely processing of orders.
- Tracked shipments and updated customers on delivery progress.
Education
Associate of Science -
Durham Tech
Durham06.2024
HIGH SCHOOL -
Score Academy
06.2021
Skills
- Customer Service
- Call Center
- Customer Care
- Creativity
- Time Management
- Teaching
- Sales
- Medical Field
- Document Verification
- Insurance Coverage Verification
- Proficient in microsoft programs
- Coordination and Scheduling
- Medical Billing
- Patient Rapport
- Data Entry and Review
- Patient Communication
- Allscripts
- HIPAA Compliance
- Purchase Order Management
- Order Fulfillment
- MS Excel
- Releasing orders
- Verifying shipments
Certification
- BLS
- CPI
Timeline
Re Verification Specialist
Mercalis
11.2023 - 05.2024
Patient Attendant Safety Aid
Duke University
04.2022 - 02.2024
Administrative Assistant
NC Prisoner Legal Services
01.2021 - 12.2023
Benefit Verification Specialist
Humana
01.2019 - 12.2021
Associate of Science -
Durham Tech
HIGH SCHOOL -
Score Academy
Similar Profiles
Khadijah MitchellKhadijah Mitchell
Care Coordinator at MercalisCare Coordinator at Mercalis
DAIJA S WILKINSDAIJA S WILKINS
Support Coordinator at MercalisSupport Coordinator at Mercalis
Radie WatersRadie Waters
Program Supervisor- Hub Operations at MercalisProgram Supervisor- Hub Operations at Mercalis
Jessica CortezJessica Cortez
Patient Care Coordinator at MercalisPatient Care Coordinator at Mercalis
Tomera MillerTomera Miller
Server at Rockytop CateringServer at Rockytop Catering