Kamryn Williams
Columbia,SC
Summary
Developed strong leadership and organizational abilities in a fast-paced hospitality environment, looking to transition into a new restaurant. Skilled at team management and operational efficiency, with a focus on delivering outstanding customer service. Ready to leverage versatile skills to contribute effectively in a new professional setting.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server Manager
Burger Tavern 77
08.2024 - Current
- Led daily operations, ensuring efficient service and adherence to quality standards.
- Trained and mentored staff, fostering a collaborative team environment.
- Oversaw inventory management, optimizing stock levels for peak performance.
- Implemented workflow improvements, enhancing service speed and customer satisfaction.
- Developed training materials to streamline onboarding processes for new hires.
- Conducted performance evaluations, providing feedback to drive employee development.
- Coordinated scheduling to ensure adequate coverage during busy shifts.
- Analyzed customer feedback to identify trends and implement service enhancements.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
Cashier
Pizza Buffet
04.2022 - 08.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and support.
- Maintained clean and organized checkout areas to enhance customer experience.
- Handled cash, credit, and debit transactions while ensuring security protocols were followed.
- Collaborated with team members to manage inventory levels and restock merchandise as needed.
- Learned company policies and procedures to ensure compliance during checkout processes.
- Adapted quickly to changes in store promotions or pricing updates to inform customers effectively.
- Developed strong communication skills through regular interactions with diverse customers and team members.
- Greeted customers entering the store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
Server
Pizza Buffet
04.2022 - 08.2024
- Provided exceptional customer service to enhance guest satisfaction and loyalty.
- Managed food orders efficiently, ensuring timely delivery to tables.
- Collaborated with kitchen staff to maintain quality and accuracy of menu items.
- Trained new servers on restaurant policies and customer service standards.
- Monitored dining area for cleanliness and addressed any issues promptly.
- Resolved customer complaints effectively, maintaining a positive dining atmosphere.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Sales Associate
Dressing Dreams
08.2022 - 11.2022
- Enhanced customer engagement through personalized service and product recommendations.
- Managed inventory levels, ensuring optimal stock availability and accuracy.
- Trained new team members on sales techniques and product knowledge.
- Collaborated with marketing to execute promotional campaigns effectively.
- Assisted in visual merchandising to create appealing displays that attract customers.
- Resolved customer inquiries and complaints, fostering positive shopping experiences.
- Analyzed sales trends, contributing insights for inventory management and promotions.
- Developed strong relationships with repeat customers, increasing customer loyalty initiatives.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor's Degree - Public Relations
University of South Carolina
Columbia, South Carolina, SC06-2027
License/Certification - Cosmetology
Anderson Institute of Technology
Anderson, SC06-2023
High School Diploma -
Westside High School
Anderson, SC06-2023
Skills
- Operating system management
- Team Training
- Backup management
- Crew coordination
- Policy implementation
- Restaurant operations
- Disaster recovery
- Load balancing
- Software installation
- Network administration
- Capacity planning
- Server virtualization
Certification
- Licensed Cosmetologist
- ServSafe Certified
- OSHA certified
Timeline
Server Manager
Burger Tavern 77
08.2024 - Current
Sales Associate
Dressing Dreams
08.2022 - 11.2022
Cashier
Pizza Buffet
04.2022 - 08.2024
Server
Pizza Buffet
04.2022 - 08.2024
Bachelor's Degree - Public Relations
University of South Carolina
License/Certification - Cosmetology
Anderson Institute of Technology
High School Diploma -
Westside High School