Kamryn (Jarnard) Gunn
Hephzibah,USA
Summary
Team-oriented individual who works well in a collaborative environment yet thrives working independently. Accountable individual, demonstrating a high level of ownership and initiative. Administrative professional with background in optimizing office functions and improving organizational efficiency. Known for reliable support and adaptability in dynamic environments. Brings strong organizational skills and attention to detail, fostering effective team collaboration and goal achievement.
Overview
8
8
years of professional experience
Work History
Administrative Specialist
Necco Foster Care
03.2024 - Current
- I am currently in an administrative position at Necco Foster Care where I handle all things accounting and data entry. In addition to my primary duties, I also assist the Program Director with any external needs that they may request. Examples of the day-to-day duties consist of:
- Managing foster parent/child funding waivers and bi-weekly payroll
- Accurately filing and maintaining accurate documentation for all youths and their specific circumstances.
- Assisting case managers with managing case files and properly documenting them.
- Coordinated foster parent events that provide fun and educational value to better serve our children.
- Managed all office related issues such as office maintenance, facility audits, and state regulated checks.
- Acted as a liaison for parent-to-Program Director communication and cooperation.
- Managed foster parent files to maintain valid records for licensure in accordance with state requirements.
- Answered parent and associates’ inquiries via phone and scheduled appointments based on their needs.
- Provided billing solutions via phone and office visits.
Validation and Revenue Specialist
EnableComp
02.2023 - 03.2024
- For my position at EnableComp, it was my personal responsibility to identify and locate potential payers for patients that have been admitted to emergency rooms across the country after suffering from motor vehicle accidents. I would either contact the patient to request their insurance information or contact their attorney’s if applicable. Once I have located and verified the validity of representation, health coverage, and auto coverage, it was my overall goal to get the medical bill paid by one or many of these potential payers. This leads to a percentage of revenue acquired for contracted hospitals.
- Claim calling insurance companies to obtain auto insurance information.
- Searching and posting payments for hospital bills.
- Proficient in data entry to input hospital account information into Salesforce for company records.
- Discovered accident reports and signed patient documents including auto/health insurance information.
- Strong accountability and time management skills to punctually meet deadlines.
- Worked in a team-based collaborative environment to obtain medical payments.
- Filed and organized hospital documents to create liens.
- Firm communication with clients, patients, and attorneys.
- Maintaining and professional and positive attitude throughout the office environment.
- Strong communication with the rest of the team through Microsoft Teams.
- HIPPA Certified.
- Medical billing training and lien consolidation.
Account Expert
T-Mobile
06.2021 - 02.2023
- As an Account Expert at T-Mobile in Augusta, GA., My responsibilities cater to the Florida market but on occasion we branch out to other markets based off business needs or by special request of senior leaders. Daily tasks consist of; assisting customers with rectifying delinquent accounts, adjusting account settings to adhere to the customer’s needs, creating sales maneuvers that cater to the customer’s wants and needs to increase revenue, and partnering with leadership to assist with customers faced with difficult issues or circumstances. Utilize opportunities to shadow leaders for potential growth opportunities within the company. Assist my peers and customers with quick resolutions to urgent or complex issues. Familiarize myself daily on the ever-improving policies that change daily to enhance performance while maintaining fast and efficient solutions to our customers.
- Proficient with dual monitor set-up, headphones, and keyboarding.
- Data Entry
- Expert knowledge in the utilization of systems such as Atlas and Samson
- Possesses extensive knowledge of Word, Excel, and Power Point
- Possesses keen sense of tact, diplomacy, and discretion in dealer with customers
- Listens to complaints or concerns raised and resolve as quickly as possible; refer complaints to higher level representative as required.
- Customer focus and adaptability to different personality types.
- Possesses qualitative and quantitative knowledge of company targets and numeric goals.
- Ability of multi-tasking, prioritize, and manage time effectively
- 706-447-3076
Sort Operator
Amazon Fulfillment Center
09.2020 - 05.2021
- Previously, I was employed with Amazon as a picker. My primary responsibility is to fulfill the batch order for incoming orders as well as transporting the items within those batches to the packing area of the building. Aside from picking, I have also been cross trained to operate an inductor, a cargo elevator, pallet jack, and conveyor belt. Using these tools, I can successfully sort packages into loading docks and manage a team of individual to work together to meet a specific number of packages per day.
- 1-888-892-7180
Customer Service Coordinator
Electrolux Home Appliances
07.2019 - 09.2020
- As for my position at Electrolux, a lot of time was spent handling consumers and their needs. Urgently took to their issues related to their appliances and fabricated the quickest and most effortless solutions. Resolutions pertaining to; refrigerators having cooling issues, ranges not heating, dishwashers and washing machines not completing or starting wash cycles. Prioritizing the needs of these consumers and their families was a key aspect of being part of the Electrolux team. Managing corporate escalations was another major point to this role. Complex circumstances that required carefulness to consumer stress or frustration was imperative. Evaluating and providing a goal to reach with each consumer was to reach a fair and functional solution for them so they can continue to enjoy the products provided by Electrolux.
- Proficient in SAP CM and a multitude of Microsoft Office Programs
- Possessed extensive knowledge of all products large or small.
- Obtained key roles within the company policy to allow for more flexibility with consumers.
- Maintained multiple positions based off business need.
- 1-877-435-3287
Customer Service Representative & Supervisory Agent
URBN Contact Center
10.2017 - 06.2019
- Customer Service Representative for the URBN Outfitters. Assisted customers and clients for all five brands associated with URBN. Processed credit card payments over the phone and adjusted pricing as needed. After one month of working as a regular customer service agent on the phone, was promoted to email associate due to my written communication skills and ability to manage high call volumes of customers, complaints, or concerns. Received training in programs such as Salesforce and Sterling. After 5 months, promoted to a Bridge Coordinator. As Bridge Coordinator responsibilities included the handling of all elevated consumer complaints that could not be rectified by the 190 + customer service phone agents that were on the scheduled shift. As coordinator, made many split-second decisions in order to resolve customer escalations and employee concerns.
- Proficient in Sterling, SalesForce, Outlook, and Adobe chat.
- Possessed qualitative and quantitative knowledge of company targets and numeric goals.
- Ability of multi-tasking, prioritize, and manage time effectively.
- Customer focus and adaptability to different personality types.
- 706-228-7475
Education
High School Diploma -
Cross Creek High School
Augusta05-2017
Bachelor's of Cybersecurity & AI - Cyber Security
Western Governors University
Salt Lake City, UT11-2028
Skills
- Customer relations
- Proofreading
- Verbal communication
- Spreadsheet creation
- Report preparation
- Presentation development
- Event coordination
- Document management
- Videoconference preparation
- Calendar management
- Order processing
- Business correspondence
Timeline
Administrative Specialist
Necco Foster Care
03.2024 - Current
Validation and Revenue Specialist
EnableComp
02.2023 - 03.2024
Account Expert
T-Mobile
06.2021 - 02.2023
Sort Operator
Amazon Fulfillment Center
09.2020 - 05.2021
Customer Service Coordinator
Electrolux Home Appliances
07.2019 - 09.2020
Customer Service Representative & Supervisory Agent
URBN Contact Center
10.2017 - 06.2019
High School Diploma -
Cross Creek High School
Bachelor's of Cybersecurity & AI - Cyber Security
Western Governors University