Summary
Overview
Work History
Skills
Certification
Nominated
Timeline
Generic
KAMUELA KU

KAMUELA KU

Summary

VIP Guest Services/Concierge with18+ years of expertise in delivering unparalleled 5 Diamond service to elite clientele. Renowned for relationship building, service excellence, and personalized guest engagement, consistently exceeding expectations. Dedicated to redefining hospitality standards by leveraging cultural awareness and unwavering commitment to guest centric service delivery.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Newborn Night Nanny

Self Employed
10.2022 - Current
  • Provide attentive care to newborns, ensuring comfort and safety throughout the night
  • Maintain detailed logs of nighttime activities for parental and medical review
  • Implement structured routines to improve sleep patterns and overall well-being
  • Communicate effectively with parents to address concerns and provide updates

VIP Cabana Server

The Waterfront Beach Resort- a Hilton Hotel
04.2019 - Current
  • 5 Diamond Service
  • Optimize guest satisfaction by anticipating needs, efficiently managing multiple requests, and ensure meticulous attention to detail in all aspects of VIP cabana service
  • Proactively suggest and implement service improvements, contributing to the resort’s reputation for excellence and guest loyalty

Patient Care Coordinator

MSurgical Arts
01.2016 - 10.2018
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times
  • Verified Insurance eligibility, processed payments using cash and credit cards

VIP Cabana Server

SLS Hotel
03.2015 - 01.2017
  • Cabana & poolside cocktail and bottle service

Cocktail & Bartender

W HOTEL, Starwood Hotels and Resorts
08.2014 - 01.2016
  • Whiskey Blue, Wet Pool & Backyard Bar

Skills

  • Going Above & Beyond
  • Guest Relations
  • VIP Experience
  • Service Excellence
  • Customer Retention
  • Professional Relationship Building

Certification

  • Adult & Infant First Aid/CPR/AED Certification

Nominated

Sofitel Hotel: Cousu Main "Service from the Heart"


Waterfront Beach Resort and Spa, a Hilton Hotel:  Employee of the 4th Quarter, 2023

Timeline

Newborn Night Nanny

Self Employed
10.2022 - Current

VIP Cabana Server

The Waterfront Beach Resort- a Hilton Hotel
04.2019 - Current

Patient Care Coordinator

MSurgical Arts
01.2016 - 10.2018

VIP Cabana Server

SLS Hotel
03.2015 - 01.2017

Cocktail & Bartender

W HOTEL, Starwood Hotels and Resorts
08.2014 - 01.2016

Similar Profiles

CREATE PROFILE
KAMUELA KU