Kamuela Little
Imperial Beach,CA
Summary
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
5
5
years of professional experience
Work History
DMEPOS Coordinator
Lincare
01.2023 - 04.2024
- Provided outcome-based solutions for physician referral sources and existing patient population
- Managed approximately 60 incoming calls, emails, and faxes per day from customers
- Prepared and analyzed billing and setup paperwork for patient services
- Worked closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via appropriate departments within organization
- Recommended potential products or services to management by collecting patient information and analyzing customer needs
- Actively participated in training of new customer service and sales personnel
- Verified and billed insurance.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Manager
AutoZone
07.2022 - 07.2023
- Oversaw customer service team
- Trained and managed Customer Service Assistants and Representatives
- On-boarded and trained new employees
- Set customer satisfaction targets and worked with team to meet targets consistently
- Interacted with customers daily by answering their questions and directing them to appropriate service for their needs
- Created customer loyalty programs to increase revenue and improve client retention
- Established customer service policies and procedures
- Stayed updated on developments in customer services field.
Subrogation Claims Representative
Blue Cross Blue Shield
05.2022 - 12.2022
- Identified and pursued subrogation and worker's compensation recoveries
- Managed workload of approximately 500 cases and collection of approximately $1,000,000 annually
- Analyzed laws, regulations, and contract language concerning pursuit of subrogation and worker's compensation reimbursements
- Reviewed claims history to determine lien amount and assert lien against interested parties based on applicable laws
- Negotiated with attorneys, liability carriers, and members for final settlement
- Under supervision of managing attorneys, argued relevant subrogation laws concerning Erisa pre-emption, common fund rule, made whole rule, and other doctrines
- Reconciled monies recovered
- Maintained effective public relations with external and internal units by providing accurate and prompt responses to inquiries
- Evaluated issues and developed recommendations
- Handled confidential and sensitive information
- Proposed claims adjustments and refunds.
- Communicated effectively with staff members of operations, finance and clinical departments.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Data Entry Clerk
EverQuote
07.2020 - 04.2022
- Unpaid College Internship
- Collected and digitized data such as invoices, canceled bills, client information, and financial statements
- Maintained detailed and organized storage system to ensure data entries are complete and accurate
- Kept record of hard copy data such as invoices, inventory checklists, and other financial documents
- Established data entry standards by continually updating filing systems to improve data quality
- Addressed data inconsistencies by working with administrative staff to locate missing data
- Attended to data queries and reported any major data errors to management
- Adhered to best data management practices and maintained high standard of accuracy and efficiency.
Legislative Intern
Washington State Legislature
01.2019 - 01.2019
- Week-long internship under Washington State Legislature
- Distributed documents, photocopying, retrieving materials from other governmental offices, and delivering messages between members
- Assisted with preparation for session, and provided range of services to help members and staff do their jobs properly and to facilitate smooth functioning of Legislature
- Assisted in constituent relations by responding to inquiries, addressing concerns, and providing information on legislative matters
- Identified, researched, and tracked legislative issues relevant to current public issues
- Updated databases for tracking legislation movement to ensure accuracy of information provided to staff members.
Education
Associate of Arts -
Everett Community College
Everett, WA06.2020
Bachelor of Science - Information Technology
DeVry University
San Diego, CA08-2026
Skills
- Google Suite/Microsoft Office
- Customer service
- Data Management
- Eloquent
- Social Media Management
- Digital Marketing
Timeline
DMEPOS Coordinator
Lincare
01.2023 - 04.2024
Customer Service Manager
AutoZone
07.2022 - 07.2023
Subrogation Claims Representative
Blue Cross Blue Shield
05.2022 - 12.2022
Data Entry Clerk
EverQuote
07.2020 - 04.2022
Legislative Intern
Washington State Legislature
01.2019 - 01.2019
Associate of Arts -
Everett Community College
Bachelor of Science - Information Technology
DeVry University