Summary
Overview
Work History
Education
Skills
Additional Information
Quote
Work Availability
Interests
Timeline
Receptionist

KAMUNI JOSIE-ANNE DE ROCHE

Little Elm,Texas

Summary

To facilitate excellent client services, enhance business processes, internal controls, and employee satisfaction, while continuing to grow and develop professionally. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Hardworking and passionate job seeker with strong organizational skills eager to secure customer service position. Ready to help team achieve company goals.

Overview

17
17
years of professional experience
1
1
Language

Work History

CLIENT SERVICES MANAGER

CGI SYSTEMS Group, LLC.
05.2022 - Current
  • Defined clear targets and objectives and communicated to other team members.
  • Managed about 25 incoming calls, emails, and text messages per day from customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Conducted regular reviews with clients to assess their satisfaction levels, gather feedback, and address any areas of concern.
  • Identified potential upselling opportunities and presented tailored service offerings to existing clients, resulting in revenue growth.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Established team priorities, maintained schedules and monitored performance.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

ADMINISTRATIVE ASSISTANT

Texas Health & Human services
Corpus Christi, TX
06.2007 - 02.2022
  • Provide administrative support for nursing homes and adult day care investigative teams
  • Effective communication with unit staff, clients, and other stakeholders
  • Processed investigation results prepared and presented variety of reports, such as notice of deficient practices in nursing homes, related to programs administered by Health and Human Services Commission (HHSC)
  • Oversight of administrative assignments and activities
  • Managed approximately 40 to 50 incoming calls, emails, and faxes per day from stakeholders and clients.
  • Accurate data entry into state and federal systems and provide research support to rectify discrepancies
  • Document Management: administrative, personnel, records of investigations, case files
  • Ensure Data quality and integrity by conducting regular audits and resolving inconsistencies
  • Maintain and promote confidentiality and adhere to data protection policies
  • Proctor/invigilate Medication Aide Exams at local colleges
  • Manage and/or coordinate Ad-Hoc projects
  • Office Administration: Process travel arrangements and prepare travel vouchers
  • Schedule meetings, manage office and medical supplies
  • Management and oversight of ad-hoc assignments: providing training on best practices.

HOME ASSESSMENT SPECIALIST - SUBCONTRACTOR

Mauney & Associates, LLC
09.2014 - 12.2021
  • Perform Kinship Placement Home Assessment for Texas Department of Family & Protective Services.

TESTING ADMINISTRATOR

PEARSON VUE
05.2019 - 02.2021
  • Reception Duties: Check in exam candidates, verify identification, and explain exam process
  • Complied with all testing procedures and strictly adhered to company policies
  • Proctor/invigilate candidates during examinations
  • Troubleshoot with internal departments to rectify technical issues.
  • Improved overall testing experience for students with use of appropriate accommodations and modifications as needed.
  • Investigated reported testing irregularities thoroughly, taking corrective action as needed to uphold integrity standards consistently throughout process.

Education

BACHELOR OF ARTS - PSYCHOLOGY

Texas A & M University, Corpus Christi
Corpus Christi, TX
05.2010

Skills

  • Client Relationship Management
  • Customer Service
  • Typing Speed 50 wpm
  • Effective Communication
  • Multi-line Telephone Systems
  • Organizational Skills
  • Good Telephone Etiquette
  • Calm Under Pressure
  • Data Entry
  • Organization and Time Management
  • Quality Assurance
  • Microsoft Office
  • Computer Skills
  • Work Planning and Prioritization
  • Shift Scheduling
  • Telemarketing expertise

Additional Information

References available upon request.

Quote

It is never too late to be what you might have been.
George Eliot

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Reading, Gardening, blogs, cooking, and crafting,

Timeline

CLIENT SERVICES MANAGER

CGI SYSTEMS Group, LLC.
05.2022 - Current

TESTING ADMINISTRATOR

PEARSON VUE
05.2019 - 02.2021

HOME ASSESSMENT SPECIALIST - SUBCONTRACTOR

Mauney & Associates, LLC
09.2014 - 12.2021

ADMINISTRATIVE ASSISTANT

Texas Health & Human services
06.2007 - 02.2022

BACHELOR OF ARTS - PSYCHOLOGY

Texas A & M University, Corpus Christi

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