KA'MYA CANADY
Leesburg,GA
Summary
Compassionate and detail-oriented Healthcare Customer Service Representative with experience supporting patients, providers, and insurance partners. Skilled in appointment scheduling, benefits verification, claims assistance, and resolving patient inquiries while maintaining HIPAA compliance. Known for clear communication, problem-solving abilities, and delivering high-quality patient-centered service in fast-paced healthcare environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2027
2027
years of professional experience
Work History
Customer Service (Insurance-Med-D)
Alorica
2024 - Current
- Answered inbound calls daily, assisting clients with insurance claims, new claims, and card requests.
- Maintained a customer satisfaction rate of 90%+ by effectively communicating and professionally resolving issues for 100+ clients weekly.
- Collaborated with cross-functional teams in weekly meetings to resolve complex technical issues, enhancing the support process efficiency.
- Resolved 50+ customer inquiries daily, achieving a 90% satisfaction rate while enhancing team collaboration.
- Remote
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
Lee County High School
05-2025
Skills
- Problem-solving
- Customer Service
- Accountable
- Adaptable
- Detail-oriented
- Compassionate
- Critical Thinking
- Interpersonal Skills
- Empathy
- Active Listening
- Product Knowledge
- Multi-tasking
- Customer service
- Friendly, positive attitude
- Attention to detail
Timeline
Customer Service (Insurance-Med-D)
Alorica
2024 - Current
High School Diploma -
Lee County High School